IT Systems Administrator

POSITION TITLE:

Jr. IT Systems Administrator

LOCATION:

Cambridge, MA (hybrid)

This position reports to our global HQ in Cambridge, MA and is hybrid with 2-3 days onsite. Travel is expected domestically and internationally when needed.

TriNetX is looking for an experienced and motivated Jr. IT Systems Administrator who thrives in a fast-paced, globally connected environment and takes pride in keeping systems running smoothly and securely. You are someone who communicates well, documents diligently, and genuinely enjoys collaborating with teammates across time zones — including our colleagues on the US West Coast and in Japan. You bring a proactive mindset, a willingness to support at every level, and a curiosity about emerging technologies, including AI tools like Claude and CoPilot.

• Provide Level 1–3 IT support, with a primary focus on Level 2 and Level 3 ticket escalations and IT projects
• Administer business systems across a SaaS environment, including vendor management and software licensing
• Troubleshoot computers and devices, resolving issues efficiently and escalating as appropriate
• Manage user accounts in Active Directory and Entra , including provisioning new devices, virtual work spaces, and user accounts
• Administer Group Policy and endpoint configuration management across the organization
• Support network fundamentals including DNS, DHCP, and VPN
• Oversee identity and access management (IAM), including MFA and SSO administration
• Administer cloud infrastructure across Azure and AWS
• Monitor systems, configure alerting, and perform performance tuning to ensure reliability and uptime
• Develop scripts and automation to streamline and improve administrative tasks
• Work within ITSM and Jira platforms to track, manage, and resolve support tickets
• Collaborate as part of a global IT team, providing support to colleagues on the US West Coast and in Japan as needed
• Maintain clear and thorough documentation in support of IT processes and procedures

• Bachelor’s or equivalent education in Information Technology related field. (Computer Information Systems or Network Engineering preferred.)
• 2-4 years of prior work experience with System administration
• Experience integrating API’s between applications
• Experience supporting Mac and Windows devices
• Experience with Jira, ITSM’s, Microsoft AD and Microsoft Intune
• Experience with IT Network Systems and concepts
• Experience working in a corporate environment
• Experience working with and supporting global teams
• Experience working with or supporting AI tools (Claude, CoPilot, OpenAI)

• Familiarity with SAAS environments
• Familiarity with AWS, Datablend or Azure