Senior IT Support Engineer

Source One is a consulting services company and we’re currently looking for an individual to work as a consultant to a robotics company in Cambridge, MA.

Cambridge, MA (onsite - 5 days/week)

$55-$65/hour (W-2)

12-month contract

Full-Time, Monday - Friday

Our client, a fast-growing AI robotics company, is seeking a Senior IT Support Engineer to own and elevate the end-user IT experience across the organization. This hands‑on role will be responsible for onboarding/offboarding, device lifecycle management, identity and access administration, conference room technology, and Tier 1/2 support.

The ideal candidate is highly organized, customer‑focused, technically versatile, and thrives in a fast‑paced startup environment. You’ll work closely with engineering, product, and research teams while helping build scalable IT processes from the ground up.

• Own end‑to‑end onboarding and offboarding processes
• Provision devices, accounts, and system access for new hires
• Manage hardware recovery, secure deprovisioning, and account removal
• Continuously improve onboarding and offboarding workflows

• Troubleshoot devices, productivity tools, connectivity issues, and user accounts
• Maintain excellent customer service and SLA performance

• Procure, image, configure, ship, and track hardware
• Manage inventory, refresh cycles, MDM enrollment, and secure disposal
• Administer device policies and software deployment

• Support A/V and conference room systems
• Troubleshoot meeting technology issues
• Coordinate room buildouts and vendor relationships

• Maintain documentation, runbooks, and knowledge base content
• Manage ticket queues and reporting within ITSM platforms
• Identify opportunities for automation and operational improvements
• Collaborate with infrastructure, networking, security, and identity management teams

• 5+ years of progressive IT Support or End‑User Support experience
• Experience supporting Linux, macOS, and Windows environments
• Mobile device support experience (iOS and Android)
• Experience with MDM platforms such as Jamf, Intune, Jump Cloud, Fleet
• Experience administering identity platforms such as Okta, Jump Cloud, Microsoft Entra  (Azure AD)
• Experience with ITSM platforms such as Service Now, Jira Service Management, Fresh service
• Experience with virtualization platforms (VMware, Proxmox, etc.)
• Strong understanding of DHCP, DNS, VLANs, VPNs, Wi‑Fi networking, basic firewall concepts
• Basic scripting experience using Bash, Power Shell, or Python
• Strong written and verbal communication skills

• Experience supporting engineering, robotics, AI, or ML teams
• Cisco Meraki and Fortigate administration
• Conference room technologies Logitech, Neat, Crestron, Poly, Zoom Rooms, Google Meet, Pexip
• Infrastructure‑as‑Code experience Terraform, Pulumi, Ansible
• Tailscale or Zero Trust networking solutions
• Experience supporting SOC 2 or ISO 27001 environments
• Startup or high‑growth company experience
• Familiarity with AI tools such as ChatGPT, Claude, or Gemini