AI Enablement Lead

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world‑changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high‑quality and efficient services to the schools to help them achieve their goals.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines and depth in specific areas of expertise.

HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service‑focused environment. If you are a technically proficient, nimble, user‑focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!

More About HUIT:

• Mission: huit.harvard.edu/about
• We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.
• HUIT’s core values are:
  Human‑centered, University‑focused, Innovation‑driven, Team‑oriented.

IT Academy (designed for IT Staff): HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University can grow in her or his area of expertise as well as building strong people and project management skills.

Learn more here: (Use the "Apply for this Job" box below)..

Reporting to the Director of Client Support Services, the AI Enablement Lead oversees key enterprise client productivity tools that incorporate generative AI capabilities, including ChatGPT, Anthropic, and similar platforms. This role is accountable for ensuring these tools are delivered and accessed securely, sustainably, and in alignment with institutional priorities.

Working in partnership with other Harvard AI service owners and cross‑university stakeholders, the AI Enablement Lead helps coordinate a cohesive approach to the adoption of AI‑enabled client productivity tools across Harvard. The role blends service governance, operational oversight, financial stewardship, and stakeholder engagement to support responsible and effective use of these tools.

The AI Enablement Lead also evaluates emerging AI‑enabled tools and capabilities and collaborates with partners to pilot and operationalize new services that can scale across the University. As these technologies evolve, this role helps translate new capabilities into well‑governed, sustainable services that support Harvard’s academic and administrative mission, with a focus on tools within the Client Services portfolio.

Service Ownership & Operations

• Serve as the accountable service owner and program lead for Harvard’s enterprise AI‑enabled client productivity tools.
• Establish and oversee operational processes for account provisioning and deprovisioning, ensuring access controls align with policy and contractual terms.
• Oversee and continuously improve intake, approval, and access workflows (e.g., Service Now processes), ensuring clarity, efficiency, and auditability.
• Develop and maintain clear, user‑facing materials including documentation, knowledge articles, FAQs, training content, and feature comparisons to support adoption and effective use.
• Translate complex technical capabilities and policies into accessible,…