Senior Manager Systems and Metrics, Clinical Operations

The Senior Manager, Systems and Metrics, will play a critical role in maintaining and refining a data‑driven culture within Clinical Operations, under the supervision of the Clinical Operations Leadership. The role will manage current and future Clinical Operations‑owned systems and applications from the business perspective, gather requirements, establish metrics, maintain the lexicon, create processes, support users, oversee data quality, and provide relevant department‑level support.

The scope of systems includes but is not limited to operational data dashboards, performance and planning tools, system workflows, communication and collaboration systems, and study documentation systems. This role requires a proactive, organized, and detail‑oriented professional capable of understanding complex business needs and guiding IT/vendors in the translation of requirements into meaningful solutions in a fast‑paced, highly complex environment.

The ideal candidate can demonstrate knowledge of clinical operations business processes, is experienced working with clinical operations data and systems, and can make connections between business and technical needs to create meaningful impact in the biotech and pharmaceutical setting.

Note:

This is a business role with a strong working knowledge of technical processes and system design; this is not an IT system manager role.

• Serve as business lead for one or more systems owned by Clinical Operations. Provide business support for multiple systems and applications used by Clinical operations.
• Work closely with the business owner/lead, IT systems owner/team, and relevant vendor partners. Contribute to or lead vendor management, where appropriate, dependent on owning department for vendor relationship.
• Work closely with business stakeholders inside and outside of Clinical Operations, where applicable, to understand current processes, needs, gaps, and value potential. Draft business requirements that are clear and actionable by IT/vendor partners.
• Oversee business requirements to successful implementation, including communication to IT/vendor partners and business stakeholders, perform business testing, develop processes/trainings, and where needed, refine requirements.
• Oversee use and accuracy post go‑live by monitoring data/metrics, hosting office hours, and managing user inquiries (mailbox). Utilize a proactive approach to assessing accuracy, troubleshooting, and seeking user feedback.
• Maintain a repository of standard terms, definitions, and calculations utilized in respective systems (the "lexicon"). Collaborate with stakeholders on business needs, create a common understanding, and build alignment across systems.
• Serve as a system Subject Matter Expert (SME) and provide support to users and teams on various use cases. This could include providing initial training or guidance ahead of an activity; providing routine support throughout an activity; assisting in vendor management for a subset of data‑focused activities or of a vendor‑owned system; or, where appropriate, leading the business team on a particular activity e.g., a one‑time deep‑dive analysis.
• Support department‑level system, data or process needs for Clinical Operations. This will include, but not limited to, management of the department SharePoint page and support on the clinical trials mailbox.
• Support Core Capabilities and broader Clinical Operations team members on system and data‑related needs. This could include SME support for a particular system, compilation of information, or broader input from the system/data/process perspective based on expertise.
• Support/manage process improvement efforts, ensuring adherence to BRT standards, and all applicable regulations and guidelines.
• Review/develop business terms, BRT Working Practices, Standard Operating Procedures (SOPs), templates, training, platforms and systems to drive improvements that are advantageous to BRT.
• Represent values‑based leadership consistent with BRT Core Values: courage, urgency, integrity and community.

• Bachelor's degree and 4‑7 years of experience within the pharmaceutical or biotech industry…