VP, Ecosystem Lead

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Job Category:
Customer Success

Job Details

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We are seeking a seasoned partner ecosystem strategist to serve as the Ecosystem Lead for the Global Life Sciences Activation & Adoption (A&A) division. Sitting within the Partner Strategy & Compliance pillar, this role is the senior authority on SI partner health, capability, and compliance across the AFLS ecosystem — ensuring that every partner delivering Agentforce Life Sciences implementations is prepared, certified, and held to the highest delivery standards before they go live.

You will define how SI partners engage with and deliver on AFLS — building the collaboration model, setting and enforcing compliance standards, and working closely with Partner Sales and Partner Success teams to maintain a capable, accountable, and high‑performing global partner ecosystem. With a secondary mandate as one of the team’s external voices, you will also contribute to the thought leadership and industry presence that positions Salesforce as the definitive authority on AFLS implementation strategy.

• Define the partner collaboration model, delivery expectations, and compliance standards for the AFLS SI ecosystem—establishing the bar that all partners must meet before and during AFLS implementations.
• Serve as the key point of contact with Partner Sales and Partner Success teams to communicate, enforce, and continuously refine partner standards across the global ecosystem.
• Support the design and execution of the partner enablement program—ensuring SI partners have access to the certifications, training, and implementation guidance required to deliver AFLS successfully.
• Track and report on partner compliance metrics and ecosystem health for the SVP and Steering Committee, in collaboration with the Program Manager.
• Serve as the senior escalation point for partner compliance failures and delivery standard violations—making timely, high‑judgment decisions to protect implementation quality across the portfolio.
• Co‑author thought leadership content with the SVP and pillar leads on AFLS implementation strategy and best practices; serve as one of the team’s external voices at industry events.

Reporting line:
Reports directly to the SVP, Global Life Sciences Activation & Adoption.

Pod alignment:
Senior lead of the Partner Strategy & Compliance pillar; people leader for the Ecosystem Manager.

Collaboration:

Works closely with Partner Sales and Partner Success teams on ecosystem standards and enforcement; partners with the Product Engagement Lead on enablement curriculum design; coordinates with the Portfolio Strategy & Intelligence Lead on partner‑attributed account health trends; serves as a strategic peer to pillar leads across the GTM and Risk Mitigation pods.

• Directly protects NNAOV by ensuring SI partners deliver AFLS implementations to standard—reducing partner-driven escalations and go‑live failures before they become costly account health events.
• Helps optimize team resource allocation by maintaining a deployment‑ready, compliance‑verified partner ecosystem that reduces the need for rescue interventions.
• Ensures all partner compliance and enablement activities are aligned to the team’s NNAOV growth objectives for the AFLS portfolio.

• Partner Compliance — Scale SI partner…