Salesforce Digital Platform Lead – CRM & Engagement Technology

## Salesforce Digital Platform Lead – CRM & Engagement Technology Apply locations:
Cambridge, Massachusetts:
Princeton, New Jersey time type:
Full time posted on:
Posted Todayjob requisition :
R19345
** The Role
** Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

Moderna is seeking a Salesforce Digital Platform Lead – CRM & Engagement Technology to lead the delivery and long-term evolution of Moderna’s Customer Engagement Platform (CEP).This is a high-impact Digital / IT leadership role responsible for leading a large-scale Salesforce-enabled transformation and owning the platform after go-live. You will drive platform delivery, data ownership, governance, integrations, and ongoing operations across a modern customer engagement ecosystem.

The platform supports Commercial, Medical, Customer Service, Marketing, and Scientific Communications teams, enabling scalable and compliant engagement with healthcare professionals, patients, and other stakeholders globally.

This role requires a leader who can operate across
** architecture, delivery, data, and operations**, ensuring the platform is scalable, integrated, and built for long-term success.##
** Here’s What You’ll Do
**** Your key responsibilities will be
*** Lead end-to-end delivery of the Customer Engagement Platform from design through go-live, stabilization, and transition to steady-state operations
* Own the Salesforce platform and broader engagement technology ecosystem, including CRM, service, marketing, and telephony capabilities, ensuring strong architecture, scalability, and long-term sustainability
* Establish and drive data ownership and governance for CEP data, ensuring quality, consistency, and alignment across CRM, SAP, MDM, and analytics platforms
* Define and execute the CRM platform roadmap, including automation, AI-enabled capabilities, and intelligent workflows within Salesforce
* Build governance models across platform architecture, Dev Ops, release management, data, integrations, and analytics
* Lead integration strategy and execution across Salesforce, telephony platforms, and enterprise systems, including SAP, MDM, middleware, and data platforms
* Own system integrator, vendor, and offshore delivery performance, ensuring accountability for quality, timelines, and outcomes
* Manage platform financials, including budgets, licensing, vendor spend, and cost optimization
** Your Responsibilities Will Also Include
*** Translate business priorities into scalable technology solutions, balancing user experience, compliance, cost, and long-term maintainability
* Establish and run the platform operating model post go-live, including production support, release management, and continuous improvement
* Enable omnichannel engagement across field, marketing, customer service, and medical workflows
* Partner with Data, SAP, MDM, Security, Privacy, Compliance, and business stakeholders to ensure alignment across systems and processes
* Drive analytics enablement by ensuring reliable data flows, reporting, and actionable insights
* Lead governance forums, roadmap discussions, and executive updates across business and technology stakeholders
* Foster a culture of ownership, accountability, and continuous improvement across internal teams and external partners
* ** The key Moderna Mindsets you’ll need to succeed in the role:**
* ** We behave like owners.
** You will own the platform end-to-end, from transformation through operations.
* ** We digitize everywhere possible.
** You will build scalable, integrated, and data-driven digital capabilities.
* ** We remove viscosity.
** You will simplify delivery and establish governance that enables speed with control.
* ** We obsess over learning.
** You will continuously evolve the platform by leveraging new capabilities and best practices.
** Here’s What You’ll Need (Basic Qualifications)
*** Bachelor’s degree in Computer Science, Engineering, Business, or related field
* 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement…