DD&T Digital Dexterity Implementation Lead

Job Description Accountabilities

• Manage the digital dexterity pipeline
• Operate the platform‑signal pipeline and standing cadence with DD (regular briefings for upcoming platform/tool changes and roadmap timing)
• Lead SME contributions to the Change Impact Assessment (CIA): classify impact (high/medium/low), advise on appropriate enablement responses, and recommend timelines and resource needs
• Serve as the technical accuracy gate for platform‑specific DD assets: validate “how it works at Takeda” guidance, maintain FAQs/known‑issues, and define practical guardrails and approved practices
• Sign off on technical content prior to publish to reduce learner confusion and rework
• Own delivery of high‑credibility enablement moments: demos, office hours, tech‑update sessions, SME Q&A, and SME staffing for DD Live/ regional events
• Develop reusable delivery playbooks (runbooks, demo scripts, SME briefing notes) and ensure enablement is consistently high quality across regions
• Manage and grow the SME roster (Platform & Tool SMEs, enablement specialists), including scheduling, SLAs, rotation plans, and capacity forecasting for launches and sustainment
• Ensure coverage for champions calls, office hours and local activations, and coordinate SME handoffs with the Product Owner and Program Manager
• Translate technical change signals into actionable inputs for the DD Product Owner and Instructional Designers (e.g., scope of work, recommended delivery formats, localization considerations)
• Ensure clear acceptance criteria and sign‑offs for tool‑specific learning assets
• Act as the primary liaison to platform/product owners (DPE, Microsoft product owners, etc.), negotiating SME access and influencing timelines
• Work closely with Change Enablement to sequence messages and with Reporting & Measurement to ensure telemetry/usage is interpreted correctly
• Maintain a “technical accuracy” living register (known issues, workarounds) and incorporate feedback loops from champions and regional delivery into improvements
• Drive post‑release reviews for major launches and adapt SME playbooks to minimize recurring issues
• Remain current on digital and emerging technologies and trends
• As a member of the Learning & Development team support other team activities as needed
• All other duties reasonably required of the position

• Bachelor’s degree in Computer Science, Information Systems, Business, Education, or related field, or equivalent practical experience. Master’s degree preferred
• Minimum 7 years experience in platform/product enablement, technical training, digital workplace operations, or similar roles supporting enterprise adoption
• Demonstrated experience managing SMEs and coordinating enterprise‑scale enablement (large launches, multi‑region events, or enterprise rollouts)
• Strong stakeholder management and negotiation experience with product/platform teams; experience establishing SLAs and managing cross‑functional dependencies
• Practical understanding of Microsoft 365 ecosystem and enterprise collaboration platforms (Teams, SharePoint) and an appreciation for AI/agentic tooling (Copilot/my Aibou)
• Proven ability to create runbooks, knowledge bases, and repeatable delivery playbooks
• Strong stakeholder management skills, with experience presenting to senior leaders and translating strategy into operational plans
• Communication – ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner
• Analytical skills – ability to analyze a wide variety of data and make appropriate decisions
• Experience in managing multiple stakeholder networks
• A strong executor, ability to implement deliverables in a timely and effective manner
• Open to new ways of working and applying new methodologies
• Preferred:
  Comfortable in a lean environment and skilled at applying automation or AI‑enabled approaches to scale delivery
• Preferred:
  Hands‑on experience delivering demos and live enablement sessions at scale
• Preferred:
  Experience contributing to Change Impact Assessment processes and aligning technical delivery to impact tiers
• Preferred:
  Experience working in a matrixed environment and negotiating capacity…