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Helpdesk Technician
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-06-27
Listing for:
Hub Technology Group
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
HYBRID - BOSTON - W2 ONLY
- 2+ years of professional experience or mix of internships, co‑ops, etc
- Associates Degree or equivalent combination of education and experience.
- Impeccable customer service and end user empathy
- Technical proficiency with a variety of software, hardware and applications
- Must be able to multi‑task and prioritize well
- Experience using ticketing system to track incidents
- Excellent writing and communication skills
- Demonstrated problem‑solving ability Broad range of network and desktop knowledge
- Ability to give verbal instruction patiently to non‑technical users
- Higher Ed and/or healthcare experience preferred
Technologies Include:
Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7
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