Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide front-line technical assistance for a fast-paced health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both onsite employees across multiple local buildings and remote users, delivering responsive service for everyday hardware, software, and account-related issues. The role is ideal for someone who enjoys hands-on problem solving, user interaction, and working as part of a collaborative support team.

Responsibilities:

- Diagnose and resolve desktop, laptop, and peripheral issues to keep employees productive in both onsite and remote settings.

- Manage user support requests involving account access, password resets, and account unlocks while maintaining accurate system access records.

- Provide day-to-day administration and support within Active Directory, including user account updates and related access tasks.

- Assist end users with Microsoft 365 applications and address collaboration issues involving Zoom and Microsoft Teams.

- Deliver in-person technical assistance through a walk-up support kiosk and offer direct troubleshooting for hardware and software concerns.

- Track, update, and close support requests through Service Now while handling a mix of Level 1 through intermediate Level 2 support tickets.

- Support multiple office locations in Cambridge, Massachusetts, while also responding to requests from remote users in other locations.

- Contribute to endpoint and support initiatives such as Windows 11 deployment efforts, Intune rollout activities, and patch management improvements using Manage Engine. Requirements Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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