Project Manager​/Sr. Consultant

Description We are looking for an experienced Project Manager/Sr. Consultant to lead a portfolio of Service Now initiatives for an education-focused organization in Cambridge, Massachusetts. This Long-term Contract position will focus on coordinating concurrent projects that expand platform capabilities, improve reporting, and support workflow automation across departments such as finance, research, and HR. The role combines hands-on project leadership, stakeholder coordination, and delivery oversight to keep priorities aligned and implementations moving toward successful launch.

Responsibilities:

- Lead several small to mid-sized Service Now projects at the same time, ensuring scope, timelines, and deliverables remain on track.

- Coordinate cross-functional efforts with technical teams, business stakeholders, and platform specialists to advance implementations and enhancements.

- Facilitate project meetings, status updates, and working sessions through virtual collaboration tools while driving decisions and accountability.

- Prepare clear project artifacts such as presentations, requirement documents, configuration summaries, and delivery plans.

- Oversee initiatives related to Service Now portal deployment, reporting improvements, incident management, change management, and workflow automation.

- Partner with departments including finance, research, HR, and IT to identify needs, resolve issues, and align platform solutions with operational goals.

- Support optimization of the Service Now environment by helping improve processes, standardize workflows, and enhance platform usage across teams.

- Track risks, dependencies, and resource needs, then escalate concerns and propose solutions to maintain project momentum.

- Work closely with leadership and the Service Now development and configuration team to guide execution from planning through go-live. Requirements Technology Doesn't Change the World, People Do.®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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