Desktop Support Technician

Description
Deploy, configure, and manage Windows, Mac, and iOS devices, ensuring optimal performance and reliability.
Provide troubleshooting and technical support for operating systems, applications, hardware, and configurations.
Diagnose and resolve hardware and software issues, including Microsoft Office Suite (Outlook, Teams, Excel), third-party applications, and mobile devices.
Support and troubleshoot Mac Books, iPhones, and iPads, ensuring seamless integration with corporate systems.
Perform new hire setups, PC refresh deployments, phone configuration, and A/V meeting support.
Maintain and update technical documentation, including SOPs and system configurations.
Collaborate with IT teams and cross-functional stakeholders to drive process improvements and enhance user experiences.
Provide exceptional customer service, ensuring users receive timely and effective support
Additional

Skills & Qualifications
3+ years of experience in desktop support, end-user computing, or IT break/fix support.
Associate degree, technical certification, or equivalent work experience in IT support.
Strong troubleshooting skills for Windows, Mac, and iOS devices, including device setup, management, and software support.

Experience with IT service management (ITSM) tools, with Service Now experience being a plus.
Hands-on experience supporting Windows, Mac, and iOS environments.
Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly.
Strong written and verbal communication skills, with an emphasis on customer service.
A proactive, customer-first mindset with the ability to multitask in a fast-paced environment.
Willingness to learn, adapt, and stay ahead of emerging technologies.

Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems
Job Type & Location
This is a Contract position based out of Cambridge, MA.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cambridge,MA.
Final date to receive applications
This position is anticipated to close on Jul 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and…