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Technical Support Engineer: Voice Customer

Job in Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: ReversingLabs
Full Time position
Listed on 2026-07-01
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 70000 - 85000 USD Yearly USD 70000.00 85000.00 YEAR
Job Description & How to Apply Below
Position: Technical Support Engineer: Voice of the Customer

Reversing Labs in Cambridge, Massachusetts is seeking a Technical Support Engineer to support customers and work closely with product management and development teams. Responsibilities include troubleshooting complex technical issues, managing customer communications, and maintaining product knowledge.

The ideal candidate has experience with Python, Linux, networking, and proven customer support skills. A BS/MS degree in Business Administration or Computer Science is required. The role offers competitive salary and commuter benefits.

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