Change Manager, IT​/Tech

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high‑quality and efficient services to the schools to help them achieve their goals.

Our Mission: huit.harvard.edu/about
We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.

HUIT’s core values are:

• Human‑centered
• University‑focused
• Innovation‑driven
• Team‑oriented

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project‐management skills.

Learn more here: (Use the "Apply for this Job" box below)..

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service‑focused environment.

If you are a technically proficient, nimble, user‑focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

• Own the full change management process from intake through close‑out, including triage, categorization, risk assessment, scheduling, approval routing, and lifecycle management
• Chair CAB meetings; facilitate cross‑team coordination, conflict prevention, and resource alignment; escape high‑impact and emergency changes to ECAB
• Develop and maintain governance policies, standards, and frameworks covering categorization, risk assessment, ECAB escalation, and change freeze periods
• Establish and enforce documentation standards for implementation plans, test plans, backout plans, and communications plans, ensuring change records are substantive and self‑contained within Service Now
• Leverage CI relationships and CMDB data to inform risk assessment, impact analysis, and approval routing; identify where configuration data gaps limit change governance
• Manage the Standard change catalog and address patterns of change type misapplication, including periodic CAB review of templates
• Develop governance frameworks for changes affecting systems with physical security or life‑safety implications, ensuring routing to qualified review bodies
• Partner with the ITSM platform team to implement automated triage, categorization, and governance controls within Service Now

• Scale the change management process across HUIT, including transitioning legacy standard changes to the current governance model
• Mature Release Management as a subprocess of Change Management, establishing governance standards and workflows for release activity
• Partner on the maturation of Configuration Management practices and CMDB accuracy to enable CI‑based impact analysis and automated risk assessment
• Coordinate with the Service Desk on post‑implementation reviews; ensure change‑related findings feed into Problem Management and that unauthorized changes and scope…