Senior QA and Production Support Manager

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth

C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Design, plan, and implement software and data services that support and enrich research productivity and reliability. Develop software and data services with researchers to ensure that modern standards of reproducible research are kept.

This position reports to the Director of Data Science and Product Research at IQSS and, occasionally, co-reports to other Directors of IQSS depending on specific products.

This position manages the design, implementation and delivery of QA processes, programs and policies for several products at IQSS: those developed or forked by our development and IT teams.

In particular, this position supports both the Dataverse open source project and its instance called Harvard Dataverse Repository. It may also support other IQSS products, as needed.

It is responsible for the execution and coordination of QA testing activities, performs troubleshooting, and identifies and reports issues to the development teams of each product. It also supports deployment engineering tasks at the time of every new software release.

It supports the Harvard Dataverse by advising and answering questions from internal support staff regarding users or system issues and by responding to service availability issues, troubleshooting and resolving them with knowledge gained used to improve the Dataverse project.

Risk assessment and compliance
:
Identify and assess potential risks, ensure compliance, and recommend changes for each product. Conduct functional and performance testing. Independently identify, triage, and track issues to resolution. Work with development team and contractors to address identified or potential issues before development code is merged into production.

Deployment and release engineering
:
Conduct release engineering tasks, including building and deploying to the test environment, merging approved changes into the production environment, tagging and building public releases, preparation of release deliverables: release notes, auxiliary configuration files, and binaries. Publish release notes. Define, build, and maintain test, demo, and performance test infrastructure servers.

Quality Assurance design and execution
:
Review, design and implement quality standards and ensure execution on every stage of solution implementation. Apply established standards to existing programs and services by creating automatic testing. Perform manual and visual quality assurance tests across all functions of an application. Independently perform quality assurance tests and test scenarios based on requirements and specifications and report results. Execute database queries for stress testing the products.

The size and complexity of the software products being developed and enhanced requires continual (re) engagement with product owners, developers, user community to develop test case scenarios and translate them into concrete QA test steps for either delivery of automated test scripts as a regression testing suite, or manual end user testing documentation. Continually reviews new and existing development work and patches.

Conduct and stage weekly production database backups.

RT (Request Tracking) support and monitoring
:
Respond to and investigate production service issues identified by response time/restart script. Discuss problem and solutions with development team. Work with Library Technical Services in some cases to mitigate issues related to Harvard Dataverse installation. Research better diagnostic and monitoring tools.

Technical Advice
:
Advise technical support on most complex issues. Write documentation to explain QA facts, policies and practices at IQSS and specific guidelines for each product.

Basic Qualifications

• Minimum of seven years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

• Bachelor in Computer Science or related…