Sr. Product Support Engineer

Overview

Sr. Product Support Engineer role involves leading end-to-end design, implementation, and deployment of complex infrastructure solutions, ensuring architectures align with client requirements, business objectives, and industry best practices. The role serves as a trusted advisor on infrastructure strategies, emerging technologies, and solution roadmaps to support informed decision-making.

• Leads the end-to-end design, implementation, and deployment of complex infrastructure solutions, ensuring technical architectures align with client requirements, business objectives, and industry best practices. Serves as a trusted advisor to clients and stakeholders, providing expert guidance on infrastructure strategies, emerging technologies, and solution roadmaps that support informed decision-making.
• Drives the implementation, integration, and optimization of advanced infrastructure environments, ensuring seamless interoperability across platforms, third-party applications, and legacy systems. Collaborates closely with stakeholders to define system architectures, recommend deployment strategies, and deliver scalable, reliable, and secure solutions.
• Functions as a senior technical expert responsible for troubleshooting highly complex infrastructure issues, conducting in-depth root cause analysis, and implementing long-term corrective actions to prevent recurrence. Performs advanced testing, validation, and performance optimization activities to maximize system reliability, security, and operational efficiency.
• Establishes and maintains robust configuration management, version control, and governance processes that ensure consistency, traceability, and stability across infrastructure environments. Develops comprehensive technical documentation, operational procedures, and knowledge-sharing resources to support ongoing maintenance and organizational effectiveness.
• Champions continuous improvement and innovation by staying current with emerging technologies, industry trends, and evolving best practices. Leverages deep expertise in company products and services to provide advanced technical support, introduce new solutions, and drive enhancements that improve performance, resilience, and client outcomes.

• You’ve acquired 8+ years of experience in areas such as Infrastructure Engineering Support, Cloud Technologies, System Administration, Systems Architecture or similar, within a Health Tech, Hospital or Med device environment.
• Your skills include:
• In depth IT knowledge including proficiency in SQL, Microsoft OS, Linux and Citrix.
• Ability to manage multiple projects simultaneously in a highly complex, customer-facing and global environment.
• Experience supporting and deploying XML and/or DICOM interfaces.
• You have a bachelor’s or master’s degree in Computer Science, Software Engineering, Information Technology or similar field of study.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You thrive in a highly collaborative team environment, building strong relationships across cross-functional teams and key stakeholders to drive shared success. Through effective communication, knowledge sharing, and day-to-day coordination, you contribute to successful outcomes while fostering a positive, inclusive, and high-performing team culture.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

The pay range for this position in MA is $142,000 to…