ServiceNow Developer
Listed on 2026-07-15
-
IT/Tech
IT Consultant, IT Specialist, IT Business Analyst
Service Now CMDB Developer / Automation Engineer
Engagement @type:
Contractor
Location: Cambridge
Expected duration: 6 months
Start: As soon as possible.
Day Rate: £650pd to £750pd Inside IR35
Reporting line: Reports to the CMDB Product Owner
.
The Service Now CMDB Developer / Automation Engineer will build and configure the Service Now capabilities required to support the client's CMDB uplift programme.
The role will turn agreed CMDB/CSDM design, governance controls, and data quality requirements into working Service Now solutions. This includes ownership and lifecycle controls, automated remediation workflows, certification campaigns, CMDB dashboards, simplified forms/views, readiness gates, data quality rules, and integration-related configuration.
The role is expected to be hands-on
. The candidate must be comfortable working in an existing Service Now environment where the CMDB requires remediation, simplification, and operational improvement.
The contractor will be expected to produce and/or directly support delivery of:
- Ownership gating configuration.
- Lifecycle guardrails and stale CI handling automation.
- Data quality remediation workflows.
- Certification campaign workflows and escalation logic.
- CMDB Health-related rules and remediation processes.
- Domain scorecards and CMDB KPI dashboards.
- Simplified CMDB forms, lists and views.
- CI/service readiness gate workflow support.
- Integration/import support configuration where required.
- Test scripts, release notes and deployment evidence.
- Technical documentation for configured workflows and controls.
- Knowledge transfer and handover material.
Candidates must have strong experience with:
- Service Now platform development and configuration.
- Flow Designer, Business Rules, UI Policies, Client Scripts and scheduled jobs.
- Service Now CMDB tables, CI classes, relationships and configuration records.
- CMDB Health, data quality rules, duplicate detection or remediation workflows.
- Service Now reporting, dashboards and preferably Performance Analytics.
- Building workflow automation for approvals, tasks, notifications and escalations.
- Import sets, transform maps and Service Now data loading patterns.
- Working with Service Now developers, architects, BAs and product owners in delivery teams.
- Testing Service Now configuration changes in sub-production before release.
- Producing clear technical documentation and handover notes.
- Working in existing enterprise Service Now environments rather than only clean new implementations.
Useful but not mandatory:
- Service Now CMDB, ITOM or Discovery experience.
- Service Now Integration Hub experience.
- REST API integration experience.
- Service Graph Connector experience.
- Service Now Service Mapping exposure.
- Service Now Performance Analytics experience.
- ITSM, ITOM, SACM or CMDB process knowledge.
- Experience supporting CMDB remediation, governance or data quality programmes.
- Experience in large enterprise or regulated environments.
- Service Now Certified Application Developer or relevant Service Now implementation certifications.
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