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Global IT Support Manager – Lead Distributed Team
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-07-18
Listing for:
Roku
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Systems Administrator
Job Description & How to Apply Below
Roku is seeking a senior IT Infrastructure & Support leader to run a global, decentralized team across EMEA and India, delivering enterprise‑end user support with a strong emphasis on automation and self‑serve models. You'll set process, coach managers, and own incident response, onboarding, and executive support.
This hands‑on role requires depth in endpoint and identity stacks, cross‑region collaboration, and the ability to manage service desk workflows (Jira Service Management) and SLAs while
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