IT Service Desk Intern

Role Overview

The IT Service Desk Intern provides technical support on hardware, software, and applications to internal staff across Wilson Language Training. Working under the direct supervision of the IT Service Desk Manager and senior team members, the intern learns and supports a broad range of computing technologies while gaining hands‑on experience in a professional ITSM environment.

• Provide technical support across hardware, software, and applications.
• Respond to and resolve assigned tickets received through the Fresh service ticketing system.
• Deliver exceptional customer service by communicating professionally, comprehensively, and promptly for all incidents and requests.

Ideal for students or individuals looking to learn and grow in the Information Technology space. Opportunity to gain hands‑on experience in a professional ITSM environment and build foundational IT competencies.

• Proficiency with computer hardware and common desktop software.
• Ability to troubleshoot, analyze, and solve technical problems with guidance.
• Ability to manage multiple tasks and adapt to changing priorities.
• Basic knowledge of networking concepts and Windows operating systems.
• Effective communication via Phone, Email, and Microsoft Teams.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Working knowledge of Microsoft Windows and Microsoft 365.
• Familiarity with macOS / iPadOS / Chromebook a plus.
• Ideally enrolled in an IT related program in a vocational high school or college.
• A+ Certification or active pursuit of A+ Certification is a plus.
• 0–2 years of relevant IT experience; coursework or lab experience accepted.
• Prior Help Desk or Technical Support experience in a Windows environment preferred.
• Experience with an ITSM tool (Fresh service, Service Now, Remedy, etc.) a plus.

Anticipated Salary Range: $18 to $20 per hour