Senior Digital AI Professional Services Consultant

Job Responsibilities

• Engage with clients to understand their needs and provide expert advice on AI solutions.
• Assist in the preparation and delivery of presales presentations and proposals.
• Conduct technical workshops and demonstrations of Genesys AI products.
• Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions.
• Lead project work from inception through to successful delivery.
• Ensure AI solutions are integrated seamlessly with client systems and processes.
• Provide ongoing support and consultation post-deployment to ensure maximum value realization.
• Monitor and optimize deployed AI solutions for performance and effectiveness.
• Stay up to date with the latest developments in AI technology and use cases.
• Gain in-depth knowledge of the entire Genesys Cloud Digital suite.
• Participate in ongoing training and professional development.
• Work as a team player to the organization. Providing feedback to the product organization about issues found in API’s, product, documentation or architecture.

• BS/MS/BA or equivalent in Computer Science, Engineering or related field.
• 6 + Years of experience leading software development/Professional services projects in a technical capacity
• 3 + Years of experience with commercial IVR applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines.
• 3+ Years of experience working with bots on platforms like Google Dialogflow and Amazon Lex. Must include webhook/fulfillment experience and development skills.
• Demonstrated experience in a customer facing role and handled difficult customer situations.
• Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics.
• Ability to work independently on routine duties or projects with general instructions on new assignments. Ability to take initiative and work on new product features
• Demonstrate solid analytical programming and problem-solving skills. Quick learner on new technologies and product features.
• Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other languages is a plus.
• Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partners.
• Willingness to travel.

• AI solutions
• machine learning
• IVR applications
• Advanced Speech Recognition
• Google Dialogflow
• Amazon Lex
• webhook
• fulfillment
• analytical programming
• problem-solving

• client engagement
• customer facing
• communication
• initiative
• team player
• adaptability
• feedback provision
• consultation
• independence
• quick learner

• BS in Computer Science
• MS in Engineering
• BA in related field