Digital Banking Manager

Digital Banking Manager – Harvard University Federal Credit Union (HUFCU)

The Digital Banking Manager is responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of the VP of Digital Banking, the role blends strategic thinking with hands‑on execution, using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.

• Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
• Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.
• Conduct competitive analysis and monitor industry trends to inform product decisions.

• Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
• Use data, insights, and member feedback to identify pain points and prioritize improvements.

• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Lead backlog prioritization and planning for digital initiatives.
• Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.

• Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.
• Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.

• Serve as subject‑matter expert for the credit union’s digital banking platform.
• Primary point of contact for internal stakeholders regarding digital features and enhancements.
• Manage relationships with digital banking platforms, fintech partners, and third‑party vendors.
• Lead cross‑functional initiatives that require coordination across multiple teams, ensuring alignment and clear communication.
• Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
• Ensure compliance with regulatory, security, and risk requirements.

• Lead and mentor a team of Digital Banking Specialists involved in day‑to‑day management of digital platforms.

• Basic Qualifications
  :
• Bachelor's degree in business, information systems, UX/Product Design, or related field.
• 3‑7 years in product management, digital experience, or related roles.
• Additional Qualifications and Skills
  :
• Experience delivering digital features in financial services, banking, or fintech is highly preferred.
• Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.

• Standard hours: 35 hours per week.
• Compensation:
  Salary Grade 056 – salary range provided by Harvard.
• Visa sponsorship:
  Not available for this position.
• Pre‑employment screening:
  Identity, Education, Criminal, Credit.
• Orientation period: 90‑day orientation and review.
• Location:
  
  Flexible – may be performed at a non‑Harvard location; requires compliance with state registration and institutional policy.

Harvard offers a comprehensive benefits package designed to support a healthy work‑life balance.