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IT Service Delivery Manager — Lead SLA & Service Improvement
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-07-21
Listing for:
PT group
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
HCR is seeking an experienced IT Service Delivery Manager to shape and improve how IT services are delivered across the firm. This role involves managing service performance, influencing stakeholders at all levels, and ensuring IT consistently meets the business needs.
You will monitor performance and SLAs, lead incident and problem management, drive continuous service improvement, oversee change and service transition, and manage suppliers to maximise value.
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