Digital Product Manager

The trip of a lifetime starts before the airport. For the young adults who travel with EF Ultimate Break, it often starts online, the moment they decide to see the world with a group of people they'venever met. As a Product Manager within EF World Journeys focused on the Ultimate Break customers, you will work on the core digital experiences they rely on, from the moment they book to the app in their pocket on tour.

You sit within the business, find the right problems to solve, and own the outcomes.

This is a strategy role, not a coordination role.

We'relooking for someone who seeks out the right problems to solve, holds a point of view theycan back with evidence, and is trusted to help decide what gets built.

• Business outcomes, not feature lists.
  
  Every initiative has a metric defined before building begins, and you own the resultwith your pod.

• Deep Ultimate Break expertise.
  
  You becomeago to person on the Ultimate Break technology stack, have a deep understanding ofthecustomer journey, and thebrand. You know the full arc: discovery, booking, pre-departure, and the app experience on tour.

• Proactive opportunity finding.
  
  You build a network, understand what the business is trying to accomplish, and bring well-scoped problems forward with clear tradeoffs.

• Data-informed decisions.
  
  You know which needle-moving metrics matter forUltimate
  
  Breakand you go find the answers through AI tools, self-serve data, or your analytics partners when the situationcallsfor it.

• At the cutting edgeof technology. You work at the front edge ofwhat'spossible. That might look like AI woven into your daily workflow orreaching for a new tool without hesitation.
  
  You'recurious by default.

• Initiativeandownership

  • You discover opportunitieswithout waitingto be handed a problem

  • You bring genuine curiosity to the Ultimate Breakbrand and care about what you’re building and why it matters toourtravelers.

• Business and brand depth

  • You become atruesubject matter expert in your product area, not a generalist hovering above it. You can demo a feature on a moment’s notice.

  • You know the systems, the platform, and how things work technically.
    
    You challenge priorities thatdon’tmakesenseandyou’rewilling to say so.

• Customer advocacy

  • Youcan stand in as thevoice of the Ultimate Breaktraveler,an18- to 35-year-oldwho books group travel on their phone andwants adigital experiencethatmatchestheir expectations.

  • You build direct relationshipsinside and outside the business and gather signals through real conversation, and you translate what you hear into what we build.

• Strategic confidence and product intuition

  • You have a point of view, you back it with data, and you can defend it.

  • You draw on competitive research, industry expertise, and product intuition when the data doesn’t give you the full picture. You make your best-informed call and build in the measurement to know if you were right.

  • You bring well-scoped options with clear tradeoffs, not a single predetermined answer. You work with your pod to make well-informed bets, ship them, and learn from what happens.

• Technical Fluency

  • You actively seek to understand how the systems you work with function and is building an AI-native workflow.

  • Youcanmake production code contributions directly and use AI for high-fidelity prototyping. You have no dependency on engineering for early exploration.

• Agility

  • Your default is to move. The path from problem to production should be days or weeks, not months.

  • You cut or redirect work that isn’t driving toward the outcome. When the signal changes, you change with it.

• Influence and presence

  • You build trust through expertise and genuine relationships.
    
    Youpresent ideas with clarity and conviction and build advocates out of your stakeholders, not just approvers.

You’repart of a combined Product, UX, and Engineering organization sitting within EF World Journeys, supporting EF Ultimate Break as your primary brand. Product, UX, and Engineering work as equalpeers in pods: one Product Manager, one UX Designer, two Software Engineers. No one manages the others. The expectation is that you show up as a full contributor, not a coordinator.

This is a hybrid role…