Digital Product Manager

Job Description

The trip of a lifetime starts before the airport. For the young adults who travel with EF Ultimate Break, it often starts online, the moment they decide to see the world with a group of people they've never met. As a Product Manager within EF World Journeys focused on the Ultimate Break customers, you will work on the core digital experiences they rely on, from the moment they book to the app in their pocket on tour.

You sit within the business, find the right problems to solve, and own the outcomes. This is a strategy role, not a coordination role. We're looking for someone who seeks out the right problems to solve, holds a point of view they can back with evidence, and is trusted to help decide what gets built.

• Business outcomes, not feature lists. Every initiative has a metric defined before building begins, and you own the result with your pod.
• Deep Ultimate Break expertise. You become a go to person on the Ultimate Break technology stack, have a deep understanding of the customer journey, and the brand. You know the full arc: discovery, booking, pre-departure, and the app experience on tour.
• Proactive opportunity finding. You build a network, understand what the business is trying to accomplish, and bring well-scoped problems forward with clear tradeoffs.
• Data-informed decisions. You know which needle-moving metrics matter for Ultimate Break and you go find the answers through AI tools, self-serve data, or your analytics partners when the situation calls for it.
• At the cutting edge of technology. You work at the front edge of what's possible. That might look like AI woven into your daily workflow or reaching for a new tool without hesitation. You're curious by default.

• You discover opportunities without waiting to be handed a problem
• You bring genuine curiosity to the Ultimate Break brand and care about what you're building and why it matters to our travelers.

• You become a true subject matter expert in your product area, not a generalist hovering above it. You can demo a feature on a moment's notice.
• You know the systems, the platform, and how things work technically. You challenge priorities that don't make sense and you're willing to say so.

• You can stand in as the voice of the Ultimate Break traveler, an 18-to-35-year-old who books group travel on their phone and wants a digital experience that matches their expectations.
• You build direct relationships inside and outside the business and gather signals through real conversation, and you translate what you hear into what we build.

• You have a point of view, you back it with data, and you can defend it.
• You draw on competitive research, industry expertise, and product intuition when the data doesn't give you the full picture. You make your best-informed call and build in the measurement to know if you were right.
• You bring well-scoped options with clear tradeoffs, not a single predetermined answer. You work with your pod to make well-informed bets, ship them, and learn from what happens.

• You actively seek to understand how the systems you work with function and are building an AI-native workflow.
• You can make production code contributions directly and use AI for high-fidelity prototyping. You have no dependency on engineering for early exploration.

• Your default is to move. The path from problem to production should be days or weeks, not months.
• You cut or redirect work that isn't driving toward the outcome. When the signal changes, you change with it.

• You build trust through expertise and genuine relationships. You present ideas with clarity and conviction and build advocates out of your stakeholders, not just approvers.

You're part of a combined Product, UX, and Engineering organization sitting within EF World Journeys, supporting EF Ultimate Break as your primary brand. Product, UX, and Engineering work as equal peers in pods: one Product Manager, one UX Designer, two Software Engineers. No one manages the others. The expectation is…