Customer Support & IT Operations Lead
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-08-11
Listing for:
Harvard Law School
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Project Manager, IT Support
Job Description & How to Apply Below
Harvard Law School in Cambridge, MA seeks an IT Services Supervisor to provide day-to-day leadership for customer-facing technology support operations, manage ticket queues, and ensure service levels meet expectations. You will coordinate staff, handle escalations, and partner with ITS leadership to deliver reliable technology services.
The role emphasizes accountability, ongoing coaching, and process improvements, with hands-on support during high-demand periods.
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