Helpdesk Associate

• Install, configure, test, maintain, and troubleshoot computer hardware and software
• Accurately maintain asset inventory
• Provide guidance and support to end users experiencing IT-related issues
• Properly document Help Desk tickets
• Maintain master data sets across multiple core business applications
• Perform other related duties as required
• Provide entry-level help desk support to Vinfen end users and critical internal IT functions
• Perform data entry and verification of system jobs and processes
• Complete administrative tasks as needed for the IT Department

• Two to three years’ experience in the field or related areas
• High school diploma or equivalent required
• Associate's degree in computer science or related field strongly preferred
• Excellent customer service skills
• Aptitude to informally train end users with varying levels of technical knowledge
• Ability to prioritize multiple tasks
• Experience working effectively in a team environment
• Verbal and written English skills necessary
• Understanding of installing and maintaining Windows 10 and Microsoft Office 365
• Working knowledge of Active Directory, MS Exchange Online, SharePoint, and One Drive
• Fluency with anti-virus and anti-malware tools such as Kaspersky and Malwarebytes
• Familiarity with TCP/IP, LAN, wireless, and other network configurations
• Self-motivated, punctual, and organized
• Critical documentation skills
• Valid US driver's license must be presented at employment if driving; at least 21 years old and valid for at least six months, with required screening and insurance if using a personal vehicle
• Ability to lift at least 50 pounds using proper lifting techniques
• Ability to operate computers and office equipment
• Ability to stand, file, sit, climb, balance, stoop, kneel, crouch, or crawl as required
• Ability to speak, hear, and communicate with clients, staff, and external representatives
• Required close, distance, color, peripheral, and depth vision, plus ability to adjust focus
• A+ and/or Net+ certification preferred
• Microsoft certifications desirable

Demonstrates proficiency in installing, configuring, and troubleshooting computer hardware and software, with a strong focus on customer service and support for end users. Capable of maintaining asset inventory and documentation while effectively collaborating in a team environment.

• Windows 10 Installation and Maintenance
• Microsoft Office 365 Support
• Active Directory Management
• Customer Service Skills
• A+ Certification

• Computer Hardware Troubleshooting
• Software Installation
• Data Entry and Verification
• Network Configuration
• Asset Inventory Management

• Excellent Customer Service
• Team Collaboration
• Organizational Skills
• Training Aptitude
• Communication Skills

• A+ Certification
• Net+ Certification
• Microsoft Certifications

• Help Desk Support
• IT Support
• Technical Knowledge
• Documentation Skills
• Asset Management

• Active Directory
• MS Exchange Online
• Share Point
• One Drive
• Anti-Virus Tools