Senior User Experience Researcher

Job Description Are you energized by solving complex problems and learning technical domains? Do you want to shape products that power and protect life online at an internet scale? Join Our User Experience & Tech Writing Team

At Akamai, we power and protect life online. Leading organizations rely on our platform to deliver secure digital experiences globally. You will join a team dedicated to making complex internet technologies easier to understand and use. We help teams build products that technical customers love.

At Akamai, we power and protect life online. Leading organizations rely on our platform to deliver secure digital experiences globally. You will join a team dedicated to making complex internet technologies easier to understand and use. We help teams build products that technical customers love.

In this role, you will uncover customer needs and influence product strategy. You will collaborate with cross-functional teams to improve application and infrastructure management. Your research will shape global products spanning content delivery, cloud computing, and security.

As a Senior User Experience Researcher, you will be responsible for:

• Leading end-to-end research across the product lifecycle from early discovery through post‑launch evaluation
• Designing and conducting qualitative and quantitative research using interviews, usability studies, surveys, and analytics
• Partnering closely with cross‑functional teams to influence product roadmap decisions and improve customer outcomes
• Researching highly technical workflows involving content delivery, cloud infrastructure, automation, and edge computing
• Building relationships with developers, engineers, and architects to deeply understand how they operate internet applications
• Translating research findings into compelling insights, journeys, and recommendations that drive strategic product decisions

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor’s degree
• Demonstrate success influencing product strategy through rigorous customer research
• Have experience working with complex enterprise software, developer platforms, or cloud infrastructure
• Possess expert qualitative and quantitative research methods skills to apply throughout the product development lifecycle
• Be knowledgeable about content delivery networks, networking, cloud infrastructure, cybersecurity domains, or developer tooling
• Demonstrate solid communication and storytelling skills to effectively influence stakeholders across product, engineering, and design

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you’re streaming live events, scrolling social media, watching your favorite series, or managing your savings, we’re the engine behind the scenes. We provide the world’s most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Running apps closer to users for instant performance.

Neutralizing threats before they ever reach your data.

Scaling the world’s biggest moments without a glitch.

Enabling our customers to build, secure, and scale AI apps on the world’s most distributed cloud platform.

At Akamai, we don’t just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we’re the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

We support your health, well‑being, finances, and life beyond work. See our benefits.

Akamai’s Flex Base program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It’s not about telling employees where to work; it’s about supporting…