IT Service Desk Engineer

About Blitzy

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We’re transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work.

We’re backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.

Location: Cambridge, MA

Compensation: $90,000 - $125,000 base salary (Bonus + equity commensurate with experience)

The Role

Blitzy is looking for an IT Service Desk Engineer to serve as a frontline technical resource for our growing team. In this role, you’ll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across our core business applications. You’ll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale.

What Success Looks Like

• Employees receive fast, reliable Tier 1 support in person and remotely, consistently meeting SLA targets

• New hires are onboarded smoothly, with all accounts, devices, and application access provisioned on time

• Internal documentation is thorough, current, and easy for the team to reference

• Design-level decisions on infrastructure and security projects are informed by your input and follow-through

• Cross-team relationships are strong, with IT viewed as a proactive, trusted partner across the business

Areas of Ownership

• Day-to-day service desk ticket management and resolution

• Okta administration and general employee services support

• New hire onboarding, including account provisioning and application access

• Management and troubleshooting of network stacks, both wired and wireless

• Support and administration of MDM platforms (Jamf, Intune) across Mac and Windows devices

• On-site hardware support for offices, meetings, and events

• Participation in design-level decisions for infrastructure projects, including MDM rollouts, VPN, and RBAC implementation

• Support for office buildouts and related IT infrastructure needs

• Creation and maintenance of internal IT documentation

Required Experience

• 2+ years of experience in an IT support or service desk role

• Associate’s or Bachelor’s degree in Computer Science, IT, or a related field

• Hands-on experience supporting Mac, Windows, and Linux computers in an enterprise environment

• Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA

• Experience with MDM tools such as Jamf and Intune

• Basic wired and wireless network troubleshooting skills

• Ability to lift and move equipment weighing 50 lbs or more

• Strong organizational skills and comfort working across multiple concurrent projects

• A proactive, self-directed approach to identifying and resolving issues

What Makes You Stand Out

• Relevant certifications (e.g., CompTIA A+, Network+, JAMF Certified Admin, Microsoft Certified: Endpoint Administrator)

• Experience with Meraki and AWS, GCP, or Azure environments

• Prior involvement in multi-team projects such as MDM rollouts, VPN deployments, or RBAC implementations

• A demonstrated willingness to learn new tools and technologies quickly

• Strong interpersonal skills and a track record of building relationships across teams

What Makes This Role Different

This isn’t a purely reactive help desk role. At Blitzy, you’ll have a direct hand in shaping the systems and infrastructure our team relies on every day, from MDM strategy to office buildouts. You’ll work in a fast-moving environment where your input on design-level…