Forward Deployed Lab Engineer

Lab IT On-Site Support Engineer About the Role

Are you ready to contribute to impacting patients' lives positively?

Asamember of the Digital Lab Solution steam, you willbe responsible for ensuring that our new and existing laboratory systems and services are supported, developed, and implemented in line with business requirements. You will provide the link between IT and the business,enhancing processes by combining insights into current scientific workflows/applications with a technical understanding to drive innovation. Collaboration across a global team of business stakeholders, developers, partners, remote supportteamsand vendors is key to successfully delivering support, continuous improvement, and value.

We commit to investing in your development and the team's growth to achieve mastery in these areas over time.

AstraZeneca is committed to building and transforming our Laboratory IT function to become digital and data-driven, expanding the boundary of science.

There’snever been a better time to join usas we bring our digital strategy to life and to make a positive difference to patient outcomes. This is a huge opportunity to develop,exploreand thrive during our next chapter!

You’llbe empowered to orchestrate new possibilities, solve challenges, and continuously innovate together with our scientists.

As a
Forward Deployed Engineer
, you will be at the forefront of where
IT meets science
, working closely with laboratory scientists, scientific technology teams, Facilities, and IT Functions to deliver solutions that automate workflows, improve laboratory productivity, and create measurable value.

You will be embedded with laboratory teams to understand scientific processes,identify opportunities for improvement, and translate those opportunities into robust, scalable, and supportable technology solutions. You will collaborate on the delivery of automations for
laboratory workflows and lab data
, connecting laboratory instruments and edge technologies with enterprise technology solutions, including
Electronic Lab Notebooks (ELN), Laboratory Information Management Systems (LIMS), and lab data platforms
.

Your responsibilities will include providing application and technical operational support for laboratory-based systems, delivering new laboratory capabilities, and helping to ensure that solutions are reliable, secure, compliant, and fit for purpose. You will work across the full lifecycle of solutions, from discovery and design through implementation, deployment, documentation, and ongoing support.

As a Forward Deployed Engineer, you will:

• Deliver laboratory automation
  :
  Partner with scientists and technology teams to design and deliver automations that streamline laboratory workflows, reduce manual activity, improve data quality, and accelerate scientific delivery.

• Connectinstruments and platforms
  :
  Support the integration of laboratory instruments, edge computing capabilities, automation systems, and enterprise platforms such as ELN, LIMS, and lab data solutions.

• Apply AI-enabled approaches
  :
  Useappropriate AItools and technologies to accelerate solution development, investigate issues, improve workflows, generate insights, and enhance the delivery of lab data and lab automation capabilities.

• Provide technical support
  :
  Troubleshoot and resolve application, instrument, integration, and infrastructure issues, working with relevant support teams and vendors to restore service and prevent recurrence.

• Work directly with laboratory users
  :
  Understand scientific workflows and translate user needs into practical technical requirements, solutions, and improvements.

• Collaborate across functions
  :
  Work with Science, Facilities, IT, Quality, Cybersecurity, Architecture, and strategic vendors to deliver integrated laboratory solutions.

• Support service management
  :
  Contribute to incident, request, problem, change, and knowledge management processes, ensuring that services are documented, supportable, and aligned with agreed service expectations.

• Maintain technology records
  :
  Ensure that laboratory assets, applications, integrations, and services are accurately represented in the relevant inventory and CMDB.

• Manage solution…