Executive Technology Support Specialist - Executive Technology Support Services; ETSS

Job Description:

Executive Technology Support Specialist
- Executive Technology Support Services (ETSS):

Cambridge, MA:

Executive Technology Support Services (ETSS) delivers an exclusive, personalized, white-glove technology experience to Takeda's most senior leaders, including the Board of Directors, Takeda Executive Team, CEO Office, Executive Assistants, Board of Directors Office, and other executive support organizations.

This is one of the highest-impact, highest-visibility, and most rewarding technology support roles within Takeda. As one of the closest support functions to executive leadership, the Executive Technology Support Specialist serves as a trusted technology advisor, partner, and advocate for the company's most senior decision makers. The role directly contributes to the effectiveness, productivity, and technology experience of leaders responsible for shaping Takeda's global strategy and operations.

Success in this position requires exceptional customer service, executive presence, sound judgment, discretion, transparency, and a relentless commitment to delivering a world-class support experience. Team members are regularly entrusted with highly confidential information and are expected to build trusted relationships across the executive community through professionalism, integrity, and consistent delivery excellence.

Unlike traditional support roles, ETSS focuses not only on issue resolution, but on proactively enabling executives to maximize the value of technology. This includes anticipating challenges before they impact productivity, driving adoption of innovative tools and capabilities, providing personalized coaching and guidance, and continuously improving how executives leverage technology to operate securely, efficiently, and effectively.

ETSS is expected to set the benchmark for executive technology support, customer experience, and service excellence, serving as a model both within Takeda and across the industry.

The Successful Candidate Will:

• Deliver exceptional white-glove technology support to executives, executive assistants, the CEO Office, and the Board of Directors Office.
• Build trusted partnerships with senior leaders and their support teams.
• Proactively identify, prevent, and resolve technology issues before they impact executive productivity.
• Support executive meetings, Board of Directors meetings, leadership events, investor activities, and other high-profile business engagements.
• Provide personalized technology consultation, coaching, and upskilling based on individual executive preferences, needs, and working styles.
• Drive adoption of innovative digital capabilities, productivity tools, collaboration solutions, AI technologies, and secure ways of working.
• Partner with technology teams across the enterprise to ensure rapid resolution of issues and continuous service improvement.
• Maintain the highest standards of confidentiality, discretion, professionalism, responsiveness, and customer experience.
• Serve as a trusted technology advisor capable of balancing executive experience, security, operational excellence, and business needs.

Communication, Transparency, and Teamwork Expectations:

• Demonstrate exceptional communication, transparency, and accountability by proactively sharing both successes and challenges with executives, Executive Assistants, fellow ETSS team members, and the ETSS Lead.
• Communicate risks, obstacles, service impacts, and recommended mitigation plans early rather than waiting for issues to upscale.
• Proactively provide timely updates, seek guidance when needed, and keep stakeholders informed throughout issue resolution, project execution, and service delivery activities.
• Escalate concerns appropriately and without hesitation when additional…