Service Support Representative

Our client, a leader in laboratory services and healthcare support, is seeking a Service Support Representative to join their team. As a Service Support Representative, you will be part of the Laboratory Operations Support team supporting laboratory service coordination and customer satisfaction. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Service Support Representative

Location: Cambridge, MA (Onsite)

Pay Range: $29-34/hr.

Duration: Contract until end of June 2027 with potential for extension/hire

Schedule: M-F 8am-5pm

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, and high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.

• Must possess a High School Diploma.
• 2-3 years of experience in a customer-facing position.
• Vendor management experience, including ordering equipment, tools, and items.
• Proficient PC skills and ability to effectively use Windows-based software.
• Ability to read, write, and speak English fluently.

• Opportunity to work in a dynamic and supportive environment.
• Potential for contract extension and conversion based on performance and organizational needs.
• Engage in meaningful work supporting laboratory operations and healthcare services.
• Develop valuable skills in service coordination and vendor management.
• Be part of a team committed to continuous improvement and customer satisfaction.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay