Onsite Service Specialist; LC, UHPLC, SFC and LCMS

Onsite Service Specialist

Location:

Cambridge, MA
Salary: $88,000 - $90,000 annually Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas, and results continue to propel Shimadzu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists, and manufacturers to help better lives worldwide?

• Our Culture: A work environment that values diversity, inclusion & belonging
• Competitive Compensation: Day 1 Benefits & Competitive Salary
• Retirement Benefits: Matching 401K & Profit‑Sharing Program
• Professional Growth: Clear pathways for Career, Leadership, and Personal Development
• Health Benefits: Flexible Spending/Health Savings Accounts
• Work-Life Balance: Generous & Front‑Loaded Paid Time Off Plan
• Education: Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre‑paid, and critical care buy‑up insurance benefits, generous company‑paid life insurance & short‑term disability programs
• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement: Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

Shimadzu Scientific Instruments is seeking an Onsite Service Specialist to join our team. This role is crucial in providing technical support, maintenance, and repair services for LC, UHPLC, SFC and LCMS laboratory instruments. You will be the first point of contact for troubleshooting, ensuring maximum equipment uptime and delivering exceptional customer service. This is an onsite‑based position at a designated customer location, working closely with researchers and lab professionals to keep critical scientific instrumentation running efficiently.

• Serve as the first line of support for end users experiencing LC, UHPLC, SFC and LCMS issues.
• Identify and resolve hardware and software failures, including Shimadzu Nex Lab & Lab Solutions software. Assist with identifying failures with BMS Auto‑Queue software.
• Assist in troubleshooting problems related to:
  Column failure, Solvent contamination, Sample solubility issues, User errors.
• If an issue is related to customer‑specific problems (e.g., networking or non‑Shimadzu computer hardware), direct the user to the appropriate department or initiate contact on their behalf.
• Provide hands‑on training and mentorship to junior service personnel.
• Maintain detailed records of all repairs, failures, and maintenance activities, and submit recommendations for design improvements when necessary.
• Develop and implement maintenance schedules and procedures to ensure optimal instrument performance.
• Oversee and maintain repair parts inventory in accordance with corporate service policies.
• Travel as required to provide support at additional customer sites.
• Submit all required reports and paperwork promptly. If unable to resolve or repair an issue in a timely manner, elevate to management to ensure additional support.

• 3+ years of experience servicing HPLC, UHPLC, or LCMS instrumentation
• Strong background in electronics, lab instrumentation, and software troubleshooting
• Ability to perform firmware upgrades and functional testing
• Excellent problem‑solving, communication, and organizational skills
• Associate degree in Electrical Engineering or Technology required (Bachelor's preferred)

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications, accompanied by a salary adjustment.

This non‑exempt, full‑time…