Communications Dispatcher

Dispatcher Position at Harvard University Police Department

The Harvard University Police Department (HUPD) is a full-service police agency dedicated to maintaining a safe and secure environment that supports Harvard's mission of teaching, research, and learning. Serving a diverse community of more than 22,000 students, 14,000 faculty and staff, and over 700 buildings across an open and accessible campus, HUPD provides professional policing grounded in partnership, respect, and constitutional values.

With a Patrol Division, Detective Bureau, and Dignitary Protection Unit, HUPD delivers comprehensive law enforcement and public safety services, responding to a wide variety of incidents, conducting investigations, supporting crime prevention initiatives, and assisting community members with services ranging from safety escorts to wellness checks. Joining HUPD means contributing to a mission-driven department that honors free expression, diversity, and individual rights while working collaboratively to protect life, safeguard property, and reduce fear of crime within the Harvard community.

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Under general supervision, the Dispatcher will be assigned to the Harvard University Police Department (HUPD). The HUPD is responsible for maintaining a public safety environment that supports the mission of Harvard University. The dispatcher will be responsible for communications between police units through various occurrences. Dispatchers will undergo extensive training on all aspects of HUPD's Communications Center. The HUPD's Communications Center is a 24/7 operation, and mandatory overtime may apply.

Job-Specific Responsibilities:

• Receiving, transmitting, and disseminating information, both routine and emergency in nature, received from calls for service.
• Work alongside the police units in the field, utilizing various telecommunications equipment, including, but not limited to, Computer-Aided Dispatch (CAD), a Motorola Radio system, and various alarm monitoring systems.
• Receive and respond to requests from police units for information needed to perform their duties.
• Querying various law enforcement databases (e.g., vehicle registrations, Board of Probation records, and warrants) and other related duties.
• Monitor emails from the community to the department and disseminate that information immediately to the appropriate personnel.
• Monitoring and responding to emails from supervisors and other department personnel.
• Keeping up to date on local, domestic, and international news to better serve the community.
• Attend Roll Call (zoom or in person) while on duty when applicable.

Working Conditions:

• Primary schedule is 11:00 PM–7:00 AM on a four-days-on, two-days-off rotation, with floating coverage on 7:00 AM–3:00 PM or 3:00 PM–11:00 PM shifts. Work is on-site in a climate-controlled environment, sometimes from a Mobile Command Center, and may require relocation to an alternate work location.
• The role requires the ability to sit or stand for long periods, move between workstations (including bending and stretching), and work in close proximity to others while wearing a uniform. Strong vision and hearing are needed to operate computers, phones, and radios.
• This is an essential personnel role with frequent phone interactions, requiring you to triage calls, manage frequent interruptions, maintain periods of intense concentration, and perform well under stress and pressure.
• You must be available to work holidays, weekends, all shifts, overtime (including mandatory overtime), in inclement weather, and during declared emergencies. Remote work is not available.

Basic Qualifications:

• High School Diploma or equivalent
• Minimum of three (3) years full-time, or equivalent part-time, paid experience in a customer service position. (Primary responsibility is triaging incoming calls and recording information for reporting purposes.)
• Experience with Microsoft Windows is required.

Preferred Qualifications:

• Association of Public-Safety Communications Officials (APCO) certified

Additional Qualifications:

• Prior experience as a Dispatcher for a public safety agency, ambulance company, taxicab service, or delivery service.
• Excellent verbal and written communication skills.
• Ability to type 40 words per minute
• Apply police protocol, which includes, but is not limited to, utilizing sound judgment skills, maintaining a calm demeanor under duress, being able to multitask, and sitting for extended periods.
• Knowledge of the Cities of Cambridge and Boston's main streets and intersections.
• Ability to exercise good judgment and focus on the details required of the job.
• Bilingual is a plus.
• As an essential personnel member, must have the ability to work onsite in…