Supply Chain Associate

Job Description

Job Description

• Manage all domestic and international shipments from order processing through final delivery.
• Coordinate shipments with carriers including DHL, UPS, Fed Ex, freight forwarders, and other logistics providers.
• Prepare and review shipping documentation including:
• Commercial invoices
  • Packing lists
  • Certificates of origin
  • Export documentation
  • Customs paperwork
• Ensure shipments comply with international shipping requirements, import/export regulations, and customer requirements.
• Track shipments and proactively resolve delivery issues, customs delays, and carrier problems.
• Coordinate returns, repairs, RMAs, and replacement shipments.
• Maintain shipping cost records and improve logistics tracking processes.
• Manage relationships with freight carriers and negotiate shipping solutions when needed.

• Coordinate incoming and outgoing product shipments with suppliers and customers.
• Maintain accurate inventory records and assist with inventory management.
• Receive, inspect, organize, and prepare products for shipment.
• Support order processing from sales confirmation through delivery.
• Ensure customer orders are fulfilled accurately and efficiently.

• Manage daily office operations to maintain an organized and efficient workplace.
• Coordinate office supplies, equipment, vendors, and facility needs.
• Handle administrative tasks including document organization, filing, and record management.
• Support company processes and improve internal workflows.
• Assist with scheduling, meetings, and general office coordination.
• Serve as a point of contact for vendors, service providers, and visitors.

• Identify opportunities to improve operational efficiency and reduce errors.
• Create and maintain standard operating procedures (SOPs) for shipping and office processes.
• Help implement systems for better tracking of orders, inventory, and documentation.
• Support continuous improvement initiatives across company operations.

• Ability to work on-site in Cambridge, Massachusetts.
• Ability to receive, inspect, organize, pack, and prepare products for shipment.
• Ability to lift and move packages weighing up to 50 lbs, with or without reasonable accommodation.

Axiom Optics Inc. is a specialized distributor of advanced optical and imaging products and solutions for scientific, industrial, and research applications. We partner with leading manufacturers to provide innovative optical technologies, technical expertise, and high-quality products to customers across a variety of industries.

As a growing small business, we offer a collaborative, hands-on work environment where team members take ownership of their responsibilities and have the opportunity to make a meaningful impact. We value professionalism, attention to detail, initiative, teamwork, and excellent customer service.