General Manager
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-03-01
Listing for:
Lovestruck Books & Cafe
Full Time
position Listed on 2026-03-01
Job specializations:
-
Management
Retail & Store Manager, Operations Manager, General Management, Program / Project Manager -
Retail
Retail & Store Manager
Job Description & How to Apply Below
Love struck Books & Cafe is a fast‑growing, romance‑focused independent bookstore and community hub in Cambridge, MA, now a ~$3M business entering its next chapter. We’re seeking a hands‑on General Manager to lead daily operations, drive team performance, and build the systems that support our continued growth.
What You’ll Do
- Lead and mentor a team of ~25, including Assistant Managers across Buying, Visuals, and Customer Experience.
- Oversee scheduling, HR workflows, training, and staff development.
- Build and optimize SOPs, operational systems, and POS/Inventory tools (Bookmanager).
- Manage daily operations, facility needs, and regulatory compliance.
- Guide curation, merchandising, and promo alignment; collaborate with Events and Café teams.
- Own retail P&L drivers including sales, margin, labor %, and shrink.
What You Bring
- 2–5+ years retail General Manager experience (independent retail a plus).
- Proven leadership and coaching skills; ability to develop managers.
- Strong prioritization, organization, and operational execution skills.
- Expertise in merchandising, inventory cycles, promotions, and customer experience.
- A systems‑builder mindset and comfort in a fast‑paced startup environment.
Role Details
- Full‑time, exempt; onsite in Harvard Square.
- Salary: $80k–$90k, based on experience.
- Includes mix of weekdays, weekends, nights, holidays, and events.
- Benefits:
Medical, dental, vision, PTO, employee discounts, ARCs, and professional development.
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