Delivery Operations and Barker Stacks Manager

Delivery Operations and Barker Stacks Manager

Oversees Barker’s closed stacks collections, delivery of materials across library locations (excluding Harvard Depository), and the campus-wide book locker service. Ensures efficient, cost‑effective access to physical collections by managing staff, workflows, and environments, while collaborating with leadership to improve delivery services.

• Lead delivery operations, develop workflows, troubleshoot locker systems, maintain delivery van
• Ensure staff compliance, coordinate with campus partners, monitor budgets, and analyze performance data
• Maintain stacks order, support collections projects, coordinate facilities work, respond to emergencies
• Supervise staff and students, contribute to departmental planning, communication, and service improvements

• Required:
  
  Bachelor’s degree or related coursework; a minimum of two years of experience in library operations, including physical collections, storage environments, and supervision
• Strong operational expertise with a user‑focused service approach and understanding of library logistics and delivery workflows
• Excellent organizational and project management skills; ability to coordinate across teams and locations
• Strong communication and collaboration skills with a focus on continuous improvement
• Proficiency in Microsoft Office; willingness to learn new tools and systems
• Ability to work collaboratively, manage relationships and conflict, and engage diverse stakeholders
• Ability to work under pressure, manage competing priorities, and adapt to ambiguity
• Dependable with strong attendance; able to respond to after‑hours emergencies
• Valid driver’s license with a good driving record; ability to lift 40 lbs., move materials, and handle physical library tasks
• Preferred:
  Knowledge of emerging service models, including book lockers; supervisory experience in a union environment; experience with reporting tools or library systems (e.g., Alma, Primo, Cognos)

2/25/2026