Operations Manager

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

The Catering Operations Manager oversees deliveries to all catering events and manages a staff of two exempt managers and thirty local 26 staff members. This position is the point person through whom all operations information flows. This position acts as a liaison between the Kitchen, Sales, and Events team.

• Ensure high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, safety, equipment and facility maintenance and management.
• Develop and execute simple to complex catered indoor and outdoor events including, but not limited to house events, campus-wide events and commencement week events.
• Under the direction of the General Manager, oversee physical plant operations, including maintenance of equipment, equipment purchases, scheduling of preventative maintenance for physical plant operations and equipment and repairs of physical plant.
• Implement and assist with the management of Unit-specific sustainability goals and programs.

• Supports the General Manager with all financial, budgetary, MORS and accounting functions.
• Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.
• Ensure all reporting is completed per university standards and all record‑keeping is maintained in accordance with University policy.
• Assist the General Manager in developing cost reduction initiatives and other related efforts.
• Develop and maintain positive, professional relationships with all staff via regular meetings, two‑way communication, timely feedback, collaboration, and consistent visibility in the work unit.
• Ensure staff performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
• Manage and develop two nonexempt Event Managers, including performance reviews.
• In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
• Develop and maintain professional relationships with Union Shop Stewards.
• Hire and train new staff members.
• Complete probationary employee evaluation form as required.
• Schedule unionized staff in compliance with labor budget management.

• Provide leadership and direction to a diverse team of exempt and unionized, non‑exempt workforce. Develop and maintain a positive and collaborative working environment that promotes open communication, consistency, fairness, and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.
• Develop and maintain positive, professional relationships with all staff via regular meetings, two‑way communication, timely feedback, collaboration, and consistent visibility in the work unit.
• Ensure staff performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
• Manage and develop two nonexempt Event Managers, including performance reviews.
• In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel…