Associate Director of Parking Facilities and Operations

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Responsible for directing the daily operations and building facilities of Parking Services across the Cambridge and Allston campuses. This position oversees both the customer-facing parking operation and the physical condition and functionality of lots and garages. Responsible for overseeing the daily parking front line operations staff that provide customer service, and enforcement in parking facilities and lots. The Associate Director supervises the Operations Managers of Parking, the Facilities Assistant, and parking monitors, the Parking Systems Specialist and works closely with the Managing Director of Transportation, Associate Director of Parking and Commuter Choice and the Campus Service Center, HUIT, Facilities Maintenance Operations (FMO), Engineering & Utilities (E&U), Environmental Health & Safety (EH&S), and other internal and external partners to ensure a safe, efficient, and customer-focused operation.

• Develops, implements, and maintains Parking Services policies and procedures to ensure fair and equitable distribution of parking opportunities and consistent enforcement guidelines.
• Oversees faculty, staff, student, visitor, and contractor permit processing and related access control privileges utilizing the parking software system.
• Works with Parking Services staff and the Campus Service Center team to plan and support daily operations; reports operational issues and trends to the Managing Director of Transportation.
• Manages all aspects of customer service for Parking Services; provides guidance and escalated support to resolve complex or sensitive issues.
• Oversees Parking Services communications, including announcements, transportation advisories, written literature, website text, and event-related notifications.
• Serves as Parking Services’ primary point person for disability and accessibility requests; works with the University Disability Coordinator and Compliance team to ensure state and federal regulations relating to parking and accessibility are followed.
• Oversees event parking planning and operations for major University events (e.g., commencement, reunions, student move-in/move-out, large conferences), including coordination with the Cities of Cambridge and Boston and the City of Cambridge Traffic and Parking Department to secure necessary permits and street signage.
• Represents Parking Services in planning and logistics meetings for construction and campus projects impacting parking, access, and circulation.

• Directs daily building and facilities operations for all Parking Services lots and garages on the Cambridge and Allston campuses to ensure safe, reliable, and high-quality parking environments.
• Oversees regular inspections of lots and garages, with focus on HVAC, mechanical equipment, elevators, access control readers and gates, overhead doors, lighting, electric vehicle charging stations, paving, drains, signage, cameras, cleaning, snow/ice removal, and landscaping.
• Manages preventive maintenance programs and safety inspections performed by FMO, E&U, EH&S, and outside vendors; ensures findings are addressed in a timely and cost-effective manner.
• Manages regular and emergency repairs in all lots and garages; supervises routine repairs performed by staff and coordinates vendor response for complex issues.
• Works…