Global Security Operations Center - Manager

Job Description

Global Security Operations Manager (Pharmaceutical Client)

Cambridge, MA (Free Parking)

Monday-Friday (7am-3pm). Flexibility required.

$90,000-$100,000/year

The GSOC Manager leads, develops, and manages a 24/7 Global Security Operations Center supporting a multinational corporation. Reporting directly to the Director of Security, this role partners closely with the Global Security Manager to oversee staffing, operational readiness, incident response, intelligence coordination, and continuous improvement initiatives across all GSOC shifts. The GSOC Manager serves as the operational leader of the GSOC, ensuring effective monitoring of global operations, rapid incident response, accurate situational awareness, and professional stakeholder communications.

The manager leads personnel development, maintains operational standards, and aligns GSOC with enterprise security, business continuity, and crisis management objectives.

• Lead, supervise, and develop a 24/7 multi‑shift GSOC operation.
• Train, mentor, and manage Watch Officers and GSOC Analysts across all shifts.
• Ensure operational continuity, staffing coverage, and shift readiness.
• Foster a professional, accountable, and high‑performing operational culture.
• Conduct performance evaluations, coaching, scheduling, and personnel development initiatives.

• Monitor global operations, geopolitical developments, severe weather, civil unrest, cyber incidents, travel disruptions, and emerging threats impacting company personnel, facilities, or operations.
• Maintain enterprise‑wide situational awareness and provide timely operational updates to leadership and stakeholders.
• Ensure relevant intelligence and operational information is escalated appropriately.

• Oversee incident escalation and response coordination for security, safety, operational, and crisis events.
• Coordinate cross‑functional response efforts during significant incidents.
• Support Crisis Management and Business Continuity operations when activated.
• Ensure accurate documentation, communication, and after‑action reporting during incidents.

• Develop, maintain, and standardize GSOC SOPs, response playbooks, escalation matrices, and operational procedures.
• Continuously improve operational workflows, triage processes, and incident handling procedures.
• Ensure operational consistency across all shifts and personnel.

• Supervise alarm monitoring and response operations for security systems and critical infrastructure.
• Ensure alarm response procedures are effective, timely, and properly documented.
• Identify opportunities to improve monitoring capabilities and response effectiveness.

• Oversee GSOC technology platforms including CCTV systems, access control systems, mass notification platforms, intelligence monitoring tools, and incident management systems.
• Coordinate system testing, maintenance, upgrades, and operational enhancements.
• Ensure operational reliability and functionality of all GSOC systems.

• Establish and monitor GSOC performance metrics, KPIs, and SLAs.
• Conduct operational audits and identify areas for improvement.
• Develop initiatives that improve operational efficiency, response capability, and service delivery.
• Produce operational reports, metrics summaries, and executive updates.

• Serve as a liaison between the GSOC and internal business units, leadership teams, vendors, and external partners.
• Coordinate operational communications during incidents and crises.
• Support executive briefings, operational updates, and stakeholder reporting.

• Support travel security operations and traveler monitoring initiatives.
• Integrate GSOC operations into broader business continuity and crisis management programs.
• Ensure compliance with company policies, operational standards, and applicable regulations.

• Develop and conduct…