Director, U.S. Operational Excellence

Director, U.S. Operational Excellence

About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas:
Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries.

We build a workplace that champions human‑centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success.

• Own end-to-end commercial planning (annual cycles, brand planning, field deployment) to ensure strategy translates into consistent execution across all U.S. BUs.
• Align Sales, Marketing, and Operations to drive coordinated execution and eliminate gaps.
• Standardize and improve planning processes to increase speed, quality, and decision‑making.

• Lead execution of field‑facing activities (national sales meetings, brand planning, congresses, communications, fleet, logistics) across the U.S.
• Ensure operational readiness for launches and key initiatives across Business Units.
• Optimize vendors and spend to deliver high‑quality execution with cost efficiency.
• Drive consistency and scalability of field execution practices.
• Identify and remove operational barriers to improve field productivity and experience.

• Own field operations processes, systems, and governance to enable scalable, compliant execution.
• Define and track KPIs to drive performance and continuous improvement.
• Establish SOPs and standards to ensure consistency across all field activities.
• Partner cross‑functionally to improve ways of working and execution effectiveness.

• Lead a multi‑functional operations team.
• Set priorities aligned to commercial goals and business impact.
• Drive a culture of accountability, collaboration, and continuous improvement.
• Influence cross‑functional stakeholders to ensure aligned execution.

• 12+ years of experience in pharmaceutical field operations, commercial operations, or business operations with an advanced degree; or 15+ years with a Bachelor’s degree.
• Strong understanding of U.S. commercial model, field execution, and operational processes.
• Experience leading cross‑functional initiatives and supporting multi‑Business Unit environments.
• Proven ability to drive operational excellence, planning processes, and execution support at scale.

• Bachelor’s degree required (Business, Life Sciences, or related field).
• Advanced degree (e.g., MBA, MS) preferred.

The annual base salary range for this position is $177,000 - $260,000. This job is eligible to participate in our short‑term incentives program. We also offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short‑ and long‑term disability insurance, flexible spending accounts, parental leave, paid time off, a discretionary winter shutdown, well‑being allowance, commuter benefits, and more.

Ipsen is an equal‑opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. We are committed to inclusion and equal opportunities, and we endeavor to create a workplace where everyone feels heard, valued, and supported;

we embrace "The Real Us".