Studio Operations & Growth Director

Studio Operations & Growth Director — Full-Time | $70,000–$80,000 + Up to $38,500 in Bonuses

Are you the operator who makes a visionary founder's business actually run — and ready for a role where your ceiling is whatever this business becomes?

Have you moved real KPIs, built systems that outlasted you, and held a team to standards you can prove with specific numbers?

Are you looking for genuine authority, real upside, and a future where every new location and every new revenue stream Lola builds could have your name on it?

• $70,000–$80,000 base salary — plus milestone bonuses up to $32,500 as Lola scales toward $2M+, and quarterly KPI bonuses up to $6,000/year
• No ceiling on your growth — as Lola grows, your role, your compensation, and your opportunity grow with it; second location leadership, new revenue streams, and an ownership pathway are part of the plan — not a distant promise
• Salon Cadence leadership coaching — ongoing executive coaching, industry events, and leadership retreats built directly into this role
• 3 weeks PTO + wellness benefits
• An earned 4-day workweek — compressed 34-hour schedule once your KPIs are moving and your results justify it
• A mission that means something — 1% of revenue donated to the community, Green Circle sustainability partner, seven-time Salon Today 200 honoree

Lola Hair Studio is a premium boutique salon at 703 Mt. Auburn St, Cambridge, MA — on a mission to inspire confidence, courage, and connection through the beauty of design. A seven-time Salon Today 200 award winner, Green Circle sustainability partner, and founder-led team of approximately 12 professionals who believe that great culture and great results aren't opposites — they're the strategy.

We're at $1.5M and building toward $3M. The operator who helps us get there grows every step of the way.

• Happy — Genuine warmth flows through everything we do — with guests, with each other, and with ourselves. A positive, uplifting environment isn't a perk. It's how we work.
• Generous — We give freely: our time, our expertise, and 1% of our revenue back to the community we serve. Generosity is a practice, not a policy.
• Growth Mindset — We pursue education, embrace honest feedback, and believe our best work is still ahead of us.
• Brave Leaders — We have the conversations that need to happen — holding standards with warmth and directness, because caring about someone means being honest with them.
• Life Harmony — Great work and great lives coexist here. We design our culture intentionally to support the whole person, not just the professional.

• First 30 Days:
  Establish a proactive pull-leadership rhythm with the CEO — weekly KPI dashboard, flagged priorities, and solutions already attached
• First 90 Days:
  Earn full team trust through competence and consistency; deliver a prioritized operational audit and action plan
• Months 3–6:
  Implement core SOPs across all salon departments; move pre-booking, retail, and average ticket KPIs; develop the Guest Care Coordinator into a floor leader
• Year 1:
  Contribute to Lola reaching $2M in annual revenue — and collect the milestone bonuses tied directly to that growth

• Own the floor — physically present, monitoring client experience, quality, cleanliness, and team performance in real time
• Report proactively — weekly KPI updates to the CEO with solutions framed, not open questions waiting for direction
• Build and document SOPs — repeatable systems for scheduling, inventory, pricing, retail, and vendor management designed to replicate across future locations
• Lead the sales culture — coach the team on pre-booking, retail recommendations, and service add‑ons through genuine confidence, not scripts
• Hold the standard — direct, timely accountability conversations when pre-booking, retail, or service expectations slip — including with long‑tenured team members
• Develop the Guest Care Coordinator — daily coaching and progressive delegation toward expanded floor leadership
• Delegate strategically — direct the VA on administrative execution so your focus stays at the leadership level where it belongs