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Director, Member Service

Job in Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: Massachusetts Institute of Technology
Full Time position
Listed on 2026-07-16
Job specializations:
  • Management
    Operations Management, General Management
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below

DIRECTOR, MEMBER SERVICE, Credit Union is responsible for overseeing the day-to-day operation of the Contact Center including the Contact Center Representatives and the Virtual Teller Staff. This person is responsible for achieving established service and business objectives; educating, developing, coaching and training employees; initiating efficient systems and operations improvements; and providing outstanding service to MITFCU membership. This position will call for working closely with Branch Managers, working on project teams, and defining the level of service excellence expected for the entire organization.

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