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Director, Member Service
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-07-16
Listing for:
Massachusetts Institute of Technology
Full Time
position Listed on 2026-07-16
Job specializations:
-
Management
Operations Management, General Management
Job Description & How to Apply Below
DIRECTOR, MEMBER SERVICE, Credit Union is responsible for overseeing the day-to-day operation of the Contact Center including the Contact Center Representatives and the Virtual Teller Staff. This person is responsible for achieving established service and business objectives; educating, developing, coaching and training employees; initiating efficient systems and operations improvements; and providing outstanding service to MITFCU membership. This position will call for working closely with Branch Managers, working on project teams, and defining the level of service excellence expected for the entire organization.
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