Assistant Facilities Manager

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL as a Facilities Operations Manager, where you'll oversee comprehensive site operations while driving exceptional client service and operational excellence. This critical role combines strategic vendor management, client relationship building, and team leadership to ensure world-class facility operations. You'll manage day-to-day site activities while supporting long-term strategic initiatives, serving as the operational backbone for our Cambridge location. This position offers the opportunity to lead a dynamic team, optimize processes using innovative technologies, and directly impact the workplace experience for our valued client.

• Manage site operations in accordance with all policies, procedures, and contract requirements, ensuring seamless delivery of facilities services
• Oversee vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, HVAC, and critical systems, ensuring contract compliance and insurance requirements
• Track and audit client work orders within the CMMS to ensure vendors meet established Service Level Agreements (SLAs)
• Build and maintain strong client relationships, delivering exceptional service quality and meeting or exceeding key performance indicators
• Assist with annual budgeting, quarterly forecasting, and monthly spend reporting; manage vendor purchase orders, invoices, and payment processing
• Lead, develop, and supervise a professional, energetic team dedicated to delivering extraordinary service
• Coordinate internally with fitness, food services, security, and capital project teams to ensure integrated facility operations

• High school diploma
• Minimum 2 years of supervisory experience in facilities management or related field
• Demonstrated people management skills with ability to lead, motivate, and develop teams
• Proficiency with Computerized Maintenance Management Systems (CMMS) and Key Performance Indicators (KPIs)
• Strong analytical, organizational, and presentation skills
• Experience utilizing enterprise workplace management systems, digital ticketing platforms, and data reporting tools
• Proficient in information technology tools and platforms, including generative AI tools and conversational search applications

• Associate's or Bachelor's degree in Facilities, Property, Business, Engineering, Finance, or related field
• Advanced experience with CMMS platforms and data analytics
• Background in financial management and budget reconciliation
• Experience implementing innovative programs that reduce operating costs and increase productivity

Cambridge, Massachusetts (100% on-site)

Monday to Friday, 7:00 AM to 4:00 PM

$66,400 to $83,158 annually

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your…