Head of Commercial Operations: Field, Training and Enablement

The Head of Field Operations, Training, & Enablement provides enterprise leadership for field enablement, operations, and training strategy across Ipsen US Business Units. This role partners closely with Business Operations & Strategy (BOS) leadership to define and execute a cohesive field enablement agenda, including ownership of incentive compensation strategy and implementation for commercial field teams, and leadership of the Field Operations organization.

The role is accountable for the continuous advancement of Ipsen’s field training capability, working in close partnership with brand training leaders to strengthen both technical and skills-based training across all field functions. In addition, the Senior Director serves as a strategic liaison to the Ipsen Global Strategic Business Excellence team, driving alignment, best practice adoption, and scalable initiatives across regions.

The ideal candidate is a senior, enterprise-minded leader with a proven record of influencing across functions, leading complex change, and translating strategy into measurable commercial impact. This leader brings a strong field orientation, customer‑centric mindset, and the ability to prioritize, align stakeholders, and drive disciplined execution against business priorities.

• Act as primary US Commercial Operations partner to Global teams, identifying synergies, scaling best practices, and supporting cross-regional initiatives.
• Ensure alignment of US Brand Planning expectations through collaboration with Finance, Forecasting, and Global Brand leadership.
• Serve as enterprise leader for field operations and enablement strategy, partnering with BU Leads and BOS Leadership to define annual objectives, priorities, and success metrics across Ipsen US.
• Lead quarterly enterprise prioritization and performance reviews to remove barriers to execution, improve field effectiveness, and ensure alignment to commercial strategy.
• Build, mentor, and develop high-performing teams with an enterprise mindset, continuously evaluating organizational design to meet evolving business needs.
• Drive transparent communication and stakeholder engagement across BOS, BUs, and Global partners.
• Own end-to-end incentive compensation strategy and governance for Oncology, Rare, Neuro, and Value & Access teams, ensuring alignment to commercial objectives, regulatory standards, and budget commitments.
• Lead the NA Incentive Compensation governance model, including audit processes, exception management, and executive review forums.
• Partner with Global IC leadership to ensure alignment with enterprise guidelines while advocating for NA commercial needs.
• Provide regular executive-level insights on IC strategy, industry trends, and budget performance to NA leadership.
• Lead Field Operations and Commercial Operations functions, including Fleet, Meetings & Events, and operational project management.
• Establish performance frameworks and KPIs for operational excellence across fleet, meetings, and field support functions.
• Define and evolve field effectiveness KPIs to drive consistent improvements in execution quality across all US field teams.

• Drive enterprise consistency and advancement of selling and Key Account Management capabilities for field teams and field leadership in partnership with BU and brand leaders.
• Build coaching capability among field leaders to reinforce skill development and accountability beyond formal training events.
• Maximize adoption of KAM across all US field teams and lead evolution of KAM processes, including the transition from decentralized spreadsheets to a centralized tool (e.g., Veeva for KAM) that facilitates cross-functional communication and streamlines logistics.

• Minimum of 15 years of related experience, preferably in the Biopharmaceutical industry.
• Demonstrated ability to lead teams and projects, with and without authority.
• Demonstrated ability to work effectively in matrix teams.
• Prior experience in US market and launches strongly preferred.
• Deep understanding of US…