Property Manager - Graduate Junction

Location: Graduate Junction - Cambridge, MA

Compensation: $90,000 / year

Department: Property Admin

The Property Manager plays a pivotal role in enhancing the resident experience across ACC student housing. In this role you’ll develop and execute strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Manager will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

• Drive a continuously improving resident experience by providing direction to leasing, marketing, and facilities operations.
• Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace.
• Conduct performance evaluations and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property has well‑executed leasing, marketing and facilities operations strategies in place with timely and measurable action plans.
• Set goals with direct reports, conduct performance evaluations and development plans.
• Collaborate with Regional Director on succession planning and cross‑train for operational flexibility.
• Oversee Service Manager to ensure property meets maintenance and curb‑appeal standards, efficient work‑order completion and preventive maintenance expectations.
• Advocate for capital improvements to maximize asset value.
• Oversee Resident Experience Manager (if applicable) to ensure effective resident communications, efficient building administration and logistics; serve as lease executor and oversee collections and evictions.
• Attend resident events as needed and resolve escalated resident concerns.
• Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs.
• Lead communication at property to align with operational goals.
• Implement policies to increase safe work environment for all employees.
• Inform and support university partners; attend events and handle escalated concerns.
• Partner closely with support teams – HR, Facilities, and Retail support – to address concerns and clear roadblocks for teams.
• Maintain key‑control oversight, including key‑box access.
• Perform other duties as assigned by manager.

• Interview, hire, train employees; plan, assign and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
• Coach, train and develop a team while managing workflow and prioritization of projects, ensuring on‑time execution and completion.

Living on‑site is a condition of employment (required without exceptions) for this role. Must be available to respond to emergencies as they arise, including after normal business hours. This position is subject to on‑call rotation.

The ideal candidate is an experienced leader in student or multi‑family housing, or a related environment, who can support property operations, team leadership, and resident engagement. They should have strong communication and collaboration skills, with experience in team leadership and operations. While not all candidates will have experience across every function, they should be ready to grow into full property‑level responsibility.

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
• The core of American Campus culture involves everyone being fully invested in everything that we do, down to picking up the smallest piece of trash in the office and around our communities.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities may be photographed and/or recorded. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

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