Meat Manager - - Cambridge, MA

Job Description

The Meat Manager is responsible for the direct supervision of the meat department operations including providing customer service and assuring that associates are following company policies and procedures. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she is also responsible for achieving production and budget objectives. This position includes stocking and meat cutting duties as needed.

He/she must have excellent customer service skills, as he/she is the role model for other associates.

ORGANIZATIONAL RELATIONSHIPS:

This position reports to:
Store Director, Assistant Store Director.

Positions that report directly to this position:
Assistant Meat Manager, Meat Clerks, Meat Cutters, and any other clerk working in the Meat Department.

• Manage and be accountable for all aspects of the operation and supervision of the department including, but not limited to: supervision of department personnel; providing customer service; achieving sales, gross profit, labor, shrink and inventory goals set for the department; product ordering, production planning, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing, training, turnover and morale.
• Assist in increasing sales by utilizing the five steps of retail selling – connect with the customer; qualify the customer; present solutions; close the sale and create a customer for life.
• Assure that all company and department specific policies and procedures are adhered to on a regular basis.
• Perform job functions of other department personnel in their absence and/or in addition to them.
• In the absence of the Store Director, Assistant Store Director and Evening/Relief Manager, the department manager may be in charge of the store.
• Effectively supervise 2 to 20 associates in a fast‑paced and multi‑functional environment and take appropriate disciplinary action when necessary.
• Operate various store computer systems.
• Must be available to work 40 hours per week at peak business times.

• Conduct periodic reviews of work practices and provide information to store management.
• Achieve other objectives including, but not limited to, food safety, workplace safety, and company audits.
• Other duties as assigned by store management.

• Assign, review and approve work of all clerks under his/her direct supervision.
• Take the initiative to foresee work that needs to be completed and see to it that it is completed in a timely fashion.
• Determine appropriate staffing levels for each shift based on business needs.
• Generally prepare work schedules on a weekly basis.

• Make recommendations on staffing the department; interview and hire department personnel; and promote associates.
• Assign work to, direct the work of and train department personnel.
• Complete performance appraisals on all department personnel.
• Impose discipline and recommend termination.
• Schedule work hours and time off for department personnel.
• Authorize and assign overtime.
• Accept valid excuses for absences, tardiness or leaving early.
• Supervise the entire department.
• Achieve goals established by the store director.
• Know, understand, and support department specific policies and procedures.
• Ensure that associates perform their work in a safe and ergonomically correct manner.
• Treat unsafe working conditions appropriately.

• Must be able to relate to the following in a courteous and professional manner:
  • Customers
  • Co‑workers
  • Store management
  • Other people with whom they have contact while on duty

• This position is a full‑time position.
• This is a supervisory position and subject to transfer to other locations.
• Food safety awareness is required in this position.

• Must be at least 18 years old.
• Ability to handle multiple priorities in a fast‑paced environment.
• Problem‑solving ability.
• Experience as an Assistant Department Manager or equivalent.
• Some on‑the‑job training is provided.

• Leadership…