Assistant Facilities Manager

Assistant Facilities Manager – JLL

Join JLL as a Facilities Operations Manager, where you'll oversee comprehensive site operations while driving exceptional client service and operational excellence. This critical role combines strategic vendor management, client relationship building, and team leadership to ensure world-class facility operations. You'll manage day-to-day site activities while supporting long-term strategic initiatives, serving as the operational backbone for our Cambridge location. This position offers the opportunity to lead a dynamic team, optimize processes using innovative technologies, and directly impact the workplace experience for our valued client.

Manage site operations in accordance with all policies, procedures, and contract requirements, ensuring seamless delivery of facilities services

Oversee vendor relationships for janitorial, mechanical, electrical, plumbing, carpentry, HVAC, and critical systems, ensuring contract compliance and insurance requirements

Track and audit client work orders within the CMMS to ensure vendors meet established Service Level Agreements (SLAs)

Build and maintain strong client relationships, delivering exceptional service quality and meeting or exceeding key performance indicators

Assist with annual budgeting, quarterly forecasting, and monthly spend reporting; manage vendor purchase orders, invoices, and payment processing

Lead, develop, and supervise a professional, energetic team dedicated to delivering extraordinary service

Coordinate internally with fitness, food services, security, and capital project teams to ensure integrated facility operations

High school diploma

Minimum 2 years of supervisory experience in facilities management or related field

Demonstrated people management skills with ability to lead, motivate, and develop teams

Proficiency with Computerized Maintenance Management Systems (CMMS) and Key Performance Indicators (KPIs)

Strong analytical, organizational, and presentation skills

Experience utilizing enterprise workplace management systems, digital ticketing platforms, and data reporting tools

Proficient in information technology tools and platforms, including generative AI tools and conversational search applications

Associate's or Bachelor's degree in Facilities, Property, Business, Engineering, Finance, or related field

Advanced experience with CMMS platforms and data analytics

Background in financial management and budget reconciliation

Experience implementing innovative programs that reduce operating costs and increase productivity

Cambridge, Massachusetts (100% on-site)

Monday to Friday, 7:00 AM to 4:00 PM

$66,400 to $83,158 annually

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

66,400.00 – 83,158.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site –Cambridge, MA

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay