Maintenance Supervisor

003673SR

School/Unit Harvard University Central Administration

Job Function Facilities

Location Cambridge

Job Type Full-time

Salary Grade 058

FLSA Status Exempt

Union 00 - Non Union, Exempt or Temporary

Term Appointment No

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

To advance Harvard University's mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences.

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University. (FMO) A department of Campus Services, it offers primary building maintenance, landscape, fire safety, custodial, and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards.

The Area Maintenance Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Area Maintenance Supervisor fosters a welcoming, supportive, and inclusive environment.

This position supervisesa team of skilled mechanics and building operators providing mechanical, electrical, HVAC, and maintenance services to a designated area of the Harvard campus on a fee-for-service basis. Communicates with facilities managers/superintendents or other representatives (who manage the buildings) to determine requirements and develop response and maintenance operations strategies consistent with their requests. Manages all operations in accordance with customer expectations and departmental objectives to ensure a self-sustaining future.

Provides field-level leadership within Facilities Maintenance Operations (FMO) while primarily assigned to lead and manage MEP project work to create and sustain high-performance buildings in the Harvard University property portfolios.

• Leads, selects, develops, and supervises a multi-trade team of in-house tradespersons and outside contractors to repair, maintain, and operate a variety of complex building systems.
• Provides tradespersons with instruction on duties to be performed, establishes standards for quality of work performed, and inspects work to ensure compliance.
• Manages each employee's attendance and work performance to meet the objectives of the unit and the department.
• Supervises the diagnosis and troubleshooting of equipment and systems to optimize building performance and energy efficiency.
• Maintains CMMS work order database, creates work orders, and ensures accuracy of descriptions for work required, work performed, and customer information.
• Performs daily review and distribution of open work orders in area of responsibility and takes required action to ensure timely completion of all work.
• Triggers preventive maintenance work orders to ensure timely alignment of staff, equipment, and materials required to perform work.
• Prepares work completion reports for customers.
• Maintains regular contact with customers to ensure timely work completion, service quality, and overall satisfaction.
• Meets regularly with faculty and department representatives to establish or clarify customer requirements and identify opportunities for new work.
• Conducts investigations and analyzes all service-related incidents; prepares customer and management reports and takes corrective actions.
• Prepares detailed price proposals in response to customer requests for projects and preventive maintenance programs.
• Evaluates needs for contracted labor or specialty services, prepares detailed work specifications, issues contracts,…