General Service

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

• Sets-up and maintains assigned station before, during and after meal periods.
• Keeps serving areas supplied with clean dishware, glasses, silverware, trays and other supplies needed during meals.
• Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customer demand.
• Communicates in a timely manner to Supervising Manager or Person-in-Charge concerning food quality and issues of keeping food on the hot and cold food stations abundant during meal periods.
• Notifies staff responsible for preparing food of needs prior to running out.
• Monitors serving lines during meals to ensure quality and quantity are suitable to provide for customer demand.
• Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and food storage areas such as refrigeration, freezer, and dry storage. Informs students/guests on foods to avoid by knowing the menu items and the ingredient listings or by referring them to the person in charge.
• Maintains safe area by displaying wet floor signs and promptly responding to spills and breakages.
• Cleans and sanitizes surface areas including but not limited to walls, cabinets, countertops, shelving, refrigeration and freezer units.
• Keeps all storage areas organized and clean.
• Leaves work stations clean and re-stocked.
• Accurately fills out sanitation and temperature logs and food service records as required. Informs person in charge when corrective action is needed.
• Follows sanitation standards in compliance with all regulatory agencies including Harvard Environmental Health and Safety regulations.
• Recycles per policy and procedure, empties trash and cleans receptacles.
• Reports malfunctioning equipment to management or person in charge.
• Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”.
• Supports all events as assigned to include, but not limited to setup, execution and clean up.
• Represents HUDS to students, faculty, staff and guests in a positive and professional manner.
• Works to meet the mission and core values of Harvard University Dining Services with enthusiasm and a spirit of cooperation.
• Attends trainings as assigned.
• Maintains current certifications as required.
• Performs other duties as assigned.

The General Service position is comprised of three main functions:
Front-of-House, Bus Person, Dishroom. In addition to the responsibilities above, employees will be required to perform in any of the following areas:

• Maintains, fills and restocks all stations as needed.
• Cleans, sanitizes and maintains soft-serve machine ensuring all local regulations are adhered to. Records temperature of soft-serve machine.
• Sweeps, mops or vacuums floors in serving and dining area.
• Keeps all beverage machines and equipment in serving area clean and sanitized.

• Maintains and fills all necessary chemicals and detergent.
• Fills, empties, cleans and de-limes dish machine.
• Responsible for all ware-washing and sanitation of all food and non-food contact surfaces.
• During meal periods, checks temperature of dish machine tanks to ensure accuracy for wash and final rinse. Accurately record temperature in log book as required. Inform person in charge when corrective action is needed.
• Sweeps, mops or vacuums floor in dishroom and tray drop off (conveyor belt) area
• Keeps all equipment in dishroom clean and sanitized including dish racks, carts and…