Assistant Store Manager

Job Description

The Assistant Store Manager’s primary responsibility is to achieve the budgeted net sales for their respective store, provide an exceptional client experience, embrace the brand positioning, and lead the store in the absence of the Store Manager. The Assistant Store Manager should uphold and lead in the company core values and core leadership qualities. Growth and development are key qualities in this role.

• Drive sales by providing an exceptional client experience and supporting sales teams in actively focusing on clients.
• Partner with Store Manager to create action plans that achieve financial results and grow the business.
• Partner with Store Manager to build strategies to increase sales, expand reach within the community, and curate strong teams.
• Utilize company training tools and digital platforms to drive sales.
• Understand the Lilly Pulitzer brand framework, have a genuine enthusiasm and interest for the concept, the client, and the merchandise.
• Demonstrate the Lilly Pulitzer selling culture and ensure client experience.
• Take initiative to positively resolve client‑related issues as they arise.
• Build relationships with clients from greeting through post‑sale contact.
• Oversee assigned division of responsibility and be accountable for results.
• Take ownership of the sales floor and sales team to ensure client experience is top priority.
• Consolidate and share feedback regarding inventory needs, client insights, and teams’ performance with Store Manager and corporate partners.
• Communicate company initiatives, emails, and announcements to the store team.
• Motivate staff by promoting and developing a team atmosphere and providing consistent feedback to the management team.
• Provide in‑the‑moment coaching with clear, concise, and actionable feedback.
• Approve and assist with the payroll process.
• Assist with recruiting efforts by conducting initial searches, facilitating interviews, and onboarding new employees in partnership with the Store Manager.
• Take control of day‑to‑day operations in the absence of the Store Manager, including but not limited to personnel, payroll management, communication with AM/DM/RM and/or corporate partners.
• Safeguard the assets of the store.
• Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.

A four‑year college degree is preferred, but not required. Other requirements include:

• 3–5 years of experience, preferably in the fashion or luxury retail industry.
• 2+ years of supervisory experience, preferably in the fashion or luxury retail industry.
• Proficiency in achieving and exceeding sales goals.
• Ability to develop relationships with clients and colleagues.
• Excellent written and verbal communication skills.
• Excellent problem‑solving and decision‑making skills.
• High level of ownership and responsibility.
• Proficiency in Microsoft and Apple technology.
• Prior knowledge of XStore and Tulip is a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

This position is classified as full‑time, hourly, non‑exempt. It will be based in‑store at our Lilly Pulitzer Retail Location and may require flexible working hours, including nights, weekends, and holidays. The position is eligible for overtime and standard company benefits. Pay Range: $25.25/hour – $28.25/hour. In addition to base pay, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑duty use of marijuana, or any other characteristic protected by law.

Lilly Pulitzer participates in E‑Verify and maintains a detailed Code of Conduct as outlined in the Employee Handbook. All applicants who receive an offer of employment are required to comply with Lilly Pulitzer policies. This is a U.S. EEOC‑required statement.