Senior Solutions Engineer Tokyo, Japan

Solutions Engineer [Tokyo, Japan]

We are a team of enthusiastic Solutions Engineers working from different offices and remotely across the globe. We support each other and share our knowledge – within our own team and across the global Presales organisation  strive to do this in a psychologically safe and inclusive environment where everyone’s opinion is equally valued and heard, and where we have some fun along the way :

-). As our CTO and Co‑founder Dharmesh Shah said during his keynote at INBOUND 2020: "Diverse teams are the best performing teams!"

In this role you will collaborate closely with our sales teams and many other stakeholders, including our Solutions Architect, local sales leadership, our post‑sales technical consultants and regional solutions partners. You will work primarily with Account Executives in the selling team to solve prospect needs during pre‑sales, develop strategies to help customers and prospects, manage complex use cases and stakeholders, lead technical pre‑sales conversations around integration and data migration, provide valuable feedback to our product team, coach sales teams on Hub Spot’s functionalities, and collaborate with other SEs across the globe on initiatives and projects.

In this role, you will:

• Work closely with our Account Executives in the selling team to solve the prospects needs pre‑sales
• Develop strategies with our Account Executives to understand how to help their customers/prospects
• Strategically manage complex use cases and the stakeholders on a deal
• Lead and drive technical pre‑sales conversations around integration and data migration
• Provide valuable feedback to our product team by being the voice of the prospect
• Coach the sales teams on Hub Spot’s functionalities to help come up with strategic value‑oriented solutions for our prospects
• Collaborate with other SEs across the globe on local, regional and global initiatives and projects

What are the role requirements?

• Excellent reading and writing communication skills in Japanese and English (verbal communication is not necessary required)
• Experience in a customer‑facing role
  • For example as a Pre‑Sales Consultant, Solutions/Sales Engineer or as an Implementation, Onboarding or Technical Consultant or in a technical sales role.
• Ability to conceptually understand technical concepts and overall technologies
  • Such as how API works and backend/front end systems

Who succeeds in this role?

• A team player who loves autonomy in their role with great collaboration and communication skills
• Someone who is curious, eager to learn, and open to admitting mistakes #growth mindset
• Someone who exemplifies HEART
• Someone who is great at time management
• A problem solver with a consultative and strategic mindset